IT Helpdesk Intern — Frontline Tech Support

Kinvie; Toronto; On-site; CAD 33,000 - 45,000; Full time

Job summary

Equitable Bank is seeking a Technology Workplace Services (TWS) Intern to manage laptops, work phones and AV equipment, and to support endpoint technologies. You will be the first point of contact for tech issues and assist with staff relocations and onboarding.

As part of the IT service desk, you will handle tickets, remote troubleshooting, and contribute to the knowledge base, while adhering to internal procedures and security policies.

Qualifications

• Pursuing a degree/college diploma in computer networking, technical support or equivalent is required (Eg. Computer Systems Technology).
• Experience working in a customer services environment.
• Good technical problem solving & troubleshooting skills.
• Adhere to internal IT procedure, corporate policy and site audit responsibility for all tasks.
• Knowledge of Windows 11/Mac issues, Microsoft 365 applications, browser, printer/scanner, WiFi and iOS smartphones.

Responsibilities

• Support of Desktop/Laptop/Smartphone issues from multiple channels (phone or ticket system).
• Serve as the first contact, providing solutions to internal enterprise applications.
• Maintain high quality support for Bank employees across levels.
• Troubleshoot using ITIL-based service desk tools like ServiceNow, SysAid, and Atlassian.

Skills

Customer service

Technical troubleshooting

ITIL processes

Move/Add/Change support

Education

Diploma in Computer Systems Technology

Tools

ServiceNow

SysAid

Atlassian Suite

Microsoft 365

Job description

Equitable Bank is seeking a Technology Workplace Services (TWS) Intern to manage laptops, work phones and AV equipment, and to support endpoint technologies. You will be the first point of contact for tech issues and assist with staff relocations and onboarding.

As part of the IT service desk, you will handle tickets, remote troubleshooting, and contribute to the knowledge base, while adhering to internal procedures and security policies.