IT Help Desk Support Specialist

Hunter Careers; Ottawa; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking an IT Help Desk Support Specialist to join their team. This role is vital for maintaining critical IT systems within a large transportation infrastructure company. You will provide direct user support, manage systems, and troubleshoot various IT issues to ensure seamless operations. If you are passionate about technology and thrive in a fast-paced environment, this opportunity is perfect for you. Join a dynamic team and contribute to the success of essential business operations while working with exciting technologies.

Qualifications

• 3+ years of IT support experience in a Windows environment.
• Experience with Active Directory and Exchange configuration.

Responsibilities

• Provide hands-on and remote support for workstations and mobile devices.
• Troubleshoot LAN/WAN issues involving routers, switches, and VPN.

Skills

IT Support

System Administration

Active Directory

Network Troubleshooting

Bilingual (French and English)

Job description

Join to apply for the IT Help Desk Support Specialist role at Hunter Careers.

Location: Ottawa, Ontario - On-Site
Contract type: CONTRACT
Contract duration: Weekly Hours: 40

We are a specialized career platform connecting candidates with premier career opportunities. Our AI career agent, Hunter, works 24/7 to match talented professionals with roles that align with their skills, contract preferences, and career aspirations, through our direct client network and broader market opportunities.

About the role

We are hiring an IT Service Desk Support Specialist for a large transportation infrastructure company, located in Ottawa. This role is critical in maintaining and supporting key IT systems that ensure the smooth operation of business-critical platforms. You will work on exciting technologies, managing systems and offering direct user support to keep daily operations seamless and efficient.

Responsibilities

• Provide hands-on and remote support for workstations, laptops, and mobile devices
• Install and configure hardware and software in a multi-server Windows environment
• Manage Active Directory, Exchange (On-Prem and Cloud-Based), and network infrastructure
• Troubleshoot LAN/WAN issues involving routers, switches, VPN, and firewalls
• Respond to help desk requests and track resolutions
• Support business platforms such as telephony, security systems, and digital displays

Requirements

• Must currently be based within a 50-mile radius around Ottawa, Ontario, Canada
• Must have the right to work in Canada without current or future employer sponsorship
• Minimum 3 years of experience providing IT support or system administration in a Windows environment
• Experience configuring and maintaining Active Directory and Exchange (On-Prem and Cloud)
• Experience troubleshooting hardware, software, and network connectivity issues

Preferred skills

• Bilingual (French and English)
• ITIL certification

Application process

The first step will be with our AI career agent, Hunter, who'll get to know you better to match you with this and other roles. Afterwards, you'll be evaluated by the hiring team.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology, Management, and Customer Service

Industries

• IT Services and IT Consulting