IT Help Desk Analyst

Integra; Harrow; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare

Paid time off

Education assistance

Retirement plan

Job summary

Integra is seeking an IT Help Desk Technician to assist customers with computer systems, hardware, networking, and software. The role includes remote and in-person support, guiding users through configurations, and troubleshooting to resolve issues efficiently.

Ideal candidates will be strong problem-solvers with excellent communication and customer service skills, and familiarity with Windows, Office 365, and ERP systems is a plus.

Qualifications

• High school diploma or GED required.
• Familiarity with Windows, Office, and Microsoft 365 preferred.
• ERP systems knowledge a plus and networking basics helpful.
• Prior information technology or systems administration experience preferred.

Responsibilities

• Respond to client inquiries via email, chat, phone, or in person.
• Provide technical support by identifying, troubleshooting, and resolving hardware/software issues.
• Help implement and maintain ConnectWise Manage and control solutions.
• Troubleshoot and resolve network connectivity issues.
• Coordinate with cabling/security for installation of structured cabling, IDF, and security cameras.

Skills

Windows OS

MS Office 365

ERP systems

Networking basics

Customer service

Communication

IT experience

Education

High school diploma or GED

Tools

ConnectWise Manage

Job description

The Opportunity

At Integra we are committed to providing exceptional customer service and ensuring the successful function of our IT environment. We are seeking a qualified IT help desk technician to assist our customers in resolving questions and problems concerning computer systems, hardware, networking, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

Location: Harrow, ON

Department: DEPADM

The Opportunity

At Integra we are committed to providing exceptional customer service and ensuring the successful function of our IT environment. We are seeking a qualified IT help desk technician to assist our customers in resolving questions and problems concerning computer systems, hardware, networking, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

What you will do?

• Respond to client inquiries via email, through online chats, over the phone, or in person.
• Provide technical support to users by identifying, troubleshooting, and resolving issues with client system hardware and software.
• Help to implement and maintain ConnectWise Manage and control solutions.
• Troubleshoot and resolve issues related to network connectivity.
• Coordinate with cabling/security companies for scheduling and installation of structured cabling, IDF, security cameras, and related hardware.
• Work closely with Cybersecurity team to maintain and rollout tools.
• Help in the preparation of new devices and reimage of existing devices (approximately 2 or fewer new devices per week).
• Maintain updated inventory of devices.
• Provide answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Improve client reference materials by writing and maintaining documentation.
• Participate in development of client training programs by identifying learning issues and recommending instructional language.
• Accommodate client disabilities by recommending devices and techniques.
• Improve system performance by identifying problems and recommending changes.
• Update job knowledge by participating in educational opportunities and maintaining personal networks.
• Follow up with customers to ensure satisfactory service.

Required Qualifications

• High school diploma, GED, or equivalent
• Familiarity with MS Windows, Office, and Microsoft 365
• Familiarity with ERP systems is a plus.
• Network related certification is a plus.
• Prior information technology or systems administration experience preferred.

Preferred Qualifications

• Excellent problem-solving skills, phone skills, and customer service skills
• Familiarity with Microsoft 365 user/group/email/license administration
• Knowledge of and familiarity with basic networking protocols, hardware, and ability to troubleshoot and resolve network issues.
• Excellent verbal and written communication
• Exceptional proficiency with Microsoft Windows operating systems
• Quality focus
• PC proficiency
• System administration

How We Support You

We believe your best work happens when you feel supported - professionally, personally, and financially. That's why we offer a range of benefits designed to help you thrive, stay healthy, and plan for the future.

• Performance-driven rewards - Competitive pay with incentive opportunities that recognize your results and contributions.
• Comprehensive healthcare - Medical, dental, and vision coverage that supports you and your family's total well-being.
• Security and peace of mind - Life and disability insurance programs that provide protection when it matters most.
• Flexible benefits options - A variety of voluntary benefits so you can personalize coverage to fit your needs.
• Time to recharge - Generous paid time off to relax, travel, and maintain a healthy work-life balance.
• Investing in your growth - Education assistance and tuition support to help you build skills and advance your career.
• Planning for the future - Retirement and savings programs that help you achieve long-term financial confidence.

Come build with us

At Integra, we're driven by a vision to transform the data center industry. We specialize in delivering optimized turnkey solutions that bring together speed, quality, and reliability - helping our clients build and operate the mission-critical infrastructure that powers today’s digital world. Integra is a vertically integrated company - owning and managing every phase of the process from site selection and design to manufacturing, procurement, commissioning, and warranty. This approach allows us to move faster, solve challenges more efficiently, and deliver exceptional outcomes for our partners.

What truly sets Integra apart is our people. We are a team of problem-solvers, engineers, builders, and operators who thrive on tackling complex challenges and delivering results. Our culture values collaboration, accountability, and continuous improvement - because in a rapidly evolving digital landscape, excellence and adaptability matter.

Joining Integra means being part of a company that is shaping the future of data center infrastructure. If you're passionate about innovation, impact, and building systems the world depends on, you'll find the opportunity to grow and make a difference here.

Equal Opportunity Statement

Integra provides equal employment opportunities for all people. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact [e-mail]