IT Infrastructure Technician

F12.net; Nelson; On-site; CAD 42,000 - 60,000; Full time

Job summary

F12.net seeks an IT Infrastructure Technician to provide hands-on support, deploy equipment, and follow documented processes across client sites in Canada.

You will work under the Manager, Service Delivery, ensuring builds meet specifications, licensing is accurate, and issues are resolved with vendors when necessary. Travel to client locations is required.

Qualifications

• Minimum 1-year IT help desk/support experience.
• CompTIA and/or A+ certification are assets but not required.
• Willing to travel and regularly visit client locations.
• A valid 5 class driver’s license is required.
• Thriving in a fast-paced environment with attention to detail.
• Friendly, professional and positive when approaching challenges.

Responsibilities

• Image and deploy PCs to match quotes and client expectations.
• Ensure warranties are applied and licenses are transferred where applicable.
• Coordinate with 3rd-party vendors to resolve hardware or application issues.
• Maintain accurate timesheets and documentation using IT Glue and ConnectWise.
• Escalate out-of-scope issues to Senior resources and communicate clearly with clients.

Skills

IT help desk

Networking

Attention to detail

Customer communication

Willing to travel

Driver's license

Tools

IT Glue

ConnectWise

Job description

About F12:

F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses—building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work—and we’re looking for like-minded individuals to join us.

The Position:

Reporting to the Manager, Service Delivery, the IT Infrastructure Technician is responsible for providing technical assistance and support while executing preliminary installs, moves, adds, and changes by following documented processes. Knowing how to deploy network hardware and PCs using standard configuration, the IT Infrastructure Technician will carry out the “hands and feet work” during add changes and removals for new equipment and swap-outs for existing desktops servers. Working diligently throughout the IT project lifecycle process, you will be an active member in ensuring client expectations are exceeded.

Responsibilities

• Utilizing your technical knowledge in servers and networking, you image and deploy PC’s to match quotes and Client expectations
• Highly attentive to detail, you ensure warranties are applied, and that applications are properly licensed and transferred when applicable
• Knowledgeable in the process and timelines for contacting 3rd party vendors, you actively work with them as necessary to resolve application or hardware issues
• Maintaining accurate timesheets and documentation, you will utilize F12’s tools, such as IT Glue and ConnectWise, to analyze, track, and solve issues while following the schedule set out by your Project Coordinator
• Valuing a good rapport with clients and your team members, you provide open communication to elevate out of scope issues to Senior resources and are courteous when you run into an issue while onsite

Requirements

• Thriving in a fast-paced environment, you maintain meticulous in your work despite pressure and tight deadlines
• Friendly, professional, and positive when approaching challenges, you actively listen to client concerns and leverage your resources to find the right solutions
• An excellent resource pertaining to F12 services and hardware, you help answer client and vendor questions
• A valued team member, you continuously help coach and support others on your team while actively finding resources to learn more advanced concepts (Ex: Firewalls)
• Minimum 1-year IT help desk/support experience
• CompTIA and/or A+ certification are assets but not required
• Willing to travel and regularly visit client locations
• A valid 5 class driver’s license is required

What You Can Expect from Us:

We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

• Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
• Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
• Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment

• F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
• For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.