IT Functional Analyst

Intelcom Express; Montreal; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

On-site gym with a personal trainer

Employer-provided lunch of your choice

Comprehensive group insurance

Group RRSP plan

Care & Well‑Being Activities

Partial reimbursement for public TRANs

Employee Assistance Program

Job summary

Intelcom | Dragonfly is seeking a data & analytics professional to map business processes, build low-code and data-driven solutions, and deliver automated workflows. You will turn needs into concrete requirements and KPIs while collaborating with Finance, Operations and HR teams.

You will explore new tools, prototype solutions, and support adoption through training and documentation. Fluency in French and English is required for this role.

Qualifications

• Experience in functional analysis, business analysis or process improvement.
• Ability to translate needs into clear requirements, flows and acceptance criteria.
• Fluency in French and English is required.

Responsibilities

• Map current processes and identify automation opportunities.
• Build prototypes and proofs of concept to demonstrate value.
• Query and analyze data to support decisions.
• Plan testing, integration, and user adoption activities.
• Collaborate with Finance, Operations, HR and IT teams.

Skills

SQL

Python

Power BI

Power Platform

Copilot / AI tooling

Data analysis

Agile delivery

Jira / Confluence

Microsoft Fabric / Notebooks

APIs & system integrations

Education

Degree in Computer Science / Information Systems / Engineering / Business Administration

Tools

Power Apps

Power Automate

Microsoft Copilot

Jira

Confluence

SQL notebooks (Jupyter, Microsoft Fabric)

Job description

Intelcom | DragonflyWith more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.A Strategic Role at the Heart of LogisticWhat you'll doUnderstand the businessWork with Finance, Operations, HR and other teams to understand their needs, get to the root of the problem and define what success looks like.Map current processes and spot opportunities to simplify, automate or improve them.Turn needs into clear requirements, process flows, user stories and acceptance criteria.Explore and buildExplore new tools and features, test them against real use cases and recommend what's worth pursuing.Build prototypes and proofs of concept quickly to show value and gather feedback before scaling.Build, configure and deliver solutions hands-on, from low-code apps and automated workflows to Copilot agents and data queries.Query and analyze data with SQL or notebooks to understand issues, validate solutions and support decisions.Connect the dotsUnderstand how systems, integrations and data flows fit together across the organization, including ERP, HRIS, data platforms and partner integrations.Work with development, data, security, architecture and AI & Data teams when a need goes beyond the role's scope.Apply sound practices around data confidentiality, access and security in everything you build.Deliver and drive adoptionPlan and run functional testing, support integration and user acceptance testing, and follow issues through to resolution.Help users adopt new solutions through demos, training, documentation and hands-on support.Monitor solutions after go-live, collect feedback and keep improving them.Share what you learn and bring new ideas and recommendations to the team.What you bringA degree in Computer Science, Information Systems, Business Administration, Engineering or a related field, or an equivalent combination of education and practical experience.Experience in functional analysis, business analysis, system implementation or process improvement.Curiosity and initiative, with concrete examples of learning a new technology, building something to solve a problem, or proposing and delivering an improvement.Ability to learn new systems quickly and move comfortably between business processes, data and technology.A structured, analytical mindset. You ask the right questions, troubleshoot unfamiliar issues and know when to bring in others.Ownership. You manage your priorities and follow through from idea to adoption.Clear communication. You can explain technical solutions simply and support users through change.Sound judgment when handling sensitive data and system access.Fluency in French and English.AssetsMicrosoft and low-codePower Platform (Power Apps, Power Automate)Microsoft Copilot / Copilot StudioMicrosoft 365 and SharePointDataSQL (querying, joins, data validation)Python, including notebooks such as Microsoft Fabric or Jupyter, for data analysis, transformation or automationMicrosoft Fabric, Dataverse or SnowflakePower BI or other reporting toolsIntegration and business systemsEDI (e.g. X12 or EDIFACT, mapping, trading partner onboarding), valuable for an upcoming EDI projectAPIs and system integrations (REST, JSON, file-based exchanges)ERP or HRIS (e.g. Business Central, Workday)Ways of workingAgile delivery, Jira / ConfluenceProcess mapping (e.g. BPMN)Microsoft certifications (Power Platform, Fabric, Microsoft 365)Why Join Us?At Intelcom | Dragonfly , you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:On-site gym with a personal trainerEmployer-provided lunch of your choiceComprehensive group insuranceGroup RRSP planCare & Well‑Being ActivitiesPartial reimbursement for public transportationEmployee Assistance Program …and much more.This position has been opened to address a genuine organizational need within the company.At Intelcom | Dragonfly , we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.We embrace diversity, ensure equity, and foster a true sense of belonging.Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.