IT Field Services Analyst (Go Auto Corporate)

Go Auto; Edmonton; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Vacation weeks progression

Health care and dental

Health spending accounts

Employee investment program

Job summary

Go Auto, one of Canada’s largest auto dealership groups, seeks an Information Technology Field Services Analyst to provide hands-on onsite support across dealerships and corporate locations, deploying equipment and resolving issues with urgency. You will document work, coordinate with teams and vendors, and uphold security and asset-handling standards.

Ideal candidates bring strong customer service, practical IT hardware and networking skills, and a valid driver’s license to operate across

Qualifications

• Excellent customer service skills with calm, professional onsite support.
• Hands-on experience with computers, printers, phones, cabling and troubleshooting.
• Familiarity with Active Directory, Entra ID and Exchange Online.
• Certifications like CompTIA A+ or Network+ are assets.
• Experience with routing, switches, firewalls and Wi‑Fi access points.
• Strong task management, communication and documentation skills.
• Collaborative, self-motivated and able to work independently in the field.
• Valid driver’s license and ability to lift standard IT equipment.

Responsibilities

• Provide professional onsite support at Go Auto locations.
• Install, maintain, and troubleshoot IT equipment, cabling, power and network connectivity.
• Coordinate onsite work with dealership contacts, IT teams, project leads and vendors.
• Document work, resolutions, assets and inventory changes in the ticketing system.
• Escalate complex issues with clear findings and collaborate toward resolution.
• Maintain knowledge base articles and standardized field-service processes.
• Follow security, safety, confidentiality and asset-handling requirements.

Skills

Customer service

Onsite troubleshooting

Active Directory

Entra ID

Exchange Online

CompTIA A+

Network+

Networking fundamentals

Documentation

Driver’s license

Job description

Go Auto – One of Canada’s largest Auto Dealership Group – is on the hunt for an Information Technology Field Services Analyst

Are you looking for a full-time career with flexible hours and the opportunity to work and grow alongside the top Information Technology pros in the west? Do you have a happy to help attitude and willing to go the extra mile? Do you thrive in fast paced growing environment?

If so, then you’re the perfect person to join the Go Auto family, and we’d love to have you join our Information Technology department!

Job Description – Why You Matter

The IT Field Services Analyst provides hands-on technical support across Go Auto dealerships and corporate locations, resolving onsite issues, deploying equipment, coordinating with internal teams and vendors, and delivering timely, professional service. They are the “face of Go Auto” and must be passionate about helping staff solve problems with a sense of urgency. A sense of humor also goes a long way.

A successful candidate will have excellent customer service skills as well as good analytic, critical thinking and troubleshooting skills.

As our Information Technology Field Services Analyst, you will:

• Provide professional onsite support at Go Auto locations.
• Install, maintain, and troubleshoot IT equipment, cabling, power, placement, and network connectivity.
• Coordinate onsite work with dealership contacts, IT teams, project leads, and vendors.
• Document work, resolutions, assets, inventory changes, and follow-up actions in the ticketing system.
• Escalate complex issues with clear findings and collaborate with IT teams through resolution.
• Maintain knowledge base articles and support standardized field-service processes.
• Follow all security, safety, confidentiality, and asset-handling requirements.

As an Information Technology Field Services Analyst, you’ll bring:

• Excellent customer service skills, including calm, professional onsite support.
• Strong hands-on experience with computers, printers, phones, cabling, and onsite troubleshooting.
• Experience with Active Directory, Entra ID and Exchange Online.
• Relevant technical certifications, such as CompTIA A+, Network+ or equivalent practical training, are considered assets.
• Experience in networking fundamentals, and common network equipment such as switches, firewalls, routers, and access points
• Strong task management, communication, organization, documentation, and follow-through skills.
• Collaborative, self-motivated, adaptable, and able to work independently in the field.
• Ability to safely lift standard IT equipment.
• Relevant experience in field services, deskside support, or a similar technical environment.
• Previous experience with CDK Global or in the automotive retail industry is considered an asset.
• Valid driver’s license.

Go Auto offers the best benefits in the industry

• You’ll have three weeks of vacation after your first year! After five years of service, you get four weeks. After ten years, you’ll get FIVE weeks of vacation.
• A comprehensive health care, dental (80% - 100%), and health spending accounts.
• An employee investment program that guarantees you a 10% return every year.
• With over 40 dealerships in the Go Auto group, with jobs available at every level, there is opportunity to grow!

Important Notes:

• This is not a 9 to 5 job. Hours are flexible, required to work 8 hours within core business hours 7am to 5:30pm MDT.
• Part of an afterhours on-call rotation.
• You need a driver’s license for this position.

About Go Auto

Go Auto is one of the largest dealership groups in Canada, with more than 40 stores across Alberta, BC, Ontario, and the Northwest Territories. We have over 10,000 new and used vehicles for sale on GoAuto.ca, and provide service, finance, insurance, and collision repair. We represent 20 vehicle brands and offer the best customer loyalty program in the business: The Go Card. With Go Auto you’ll get the best deals, the lowest prices, the biggest selection, and 24/7 customer care from people who are genuinely happy to help.