IT Customer Support II

Alberta Health Services; Calgary; On-site; CAD 47,000 - 57,000; Full time

Job summary

Alberta Health Services is seeking an IT Customer Support II to deliver advanced technical assistance for computing devices, printers, peripherals and deskside applications across Alberta. This onsite role emphasizes hands-on support with some remote resolution where possible.

You will escalate complex problems to senior staff or specialist teams, participate in solution implementations, and support the Technical/Customer Support Services unit at Quarry Crossing.

Qualifications

• Completion of a Computer Support certificate or equivalent.
• Experience with desktop hardware, applications, and peripherals.
• Strong knowledge of PC software and Windows operating systems.
• Excellent time management and multi-tasking abilities.

Responsibilities

• Provide advanced technical support for computing devices and peripherals to users.
• Investigate complex issues and escalate to senior staff or specialized teams as needed.
• Assist in implementing solutions and participating in deployments.
• Maintain confidentiality and support a patient-centric health environment.

Skills

Customer service

Communication

Time management

Conflict resolution

Problem solving

Education

Certificate in Computer Support

Completed Computer Science program

Tools

Microsoft Office

Windows OS

A+ Certification

Job description

The Customer Support II (CSII) Deskside Analyst position provides technical support for computing devices, printer devices, peripherals, deskside applications, mobility devices and other technology and applications to a variety of users across Alberta Health Services. The CSII is predominately an onsite hands‑on technical support role. The CSII may resolve issues and requests remotely where applicable.The Customer Support II can often represent an escalation point from Customer Support I and is responsible for more advanced support of technical issues. This position also investigates more complex technical problems for which existing precedent is not currently available. Where the problem cannot be resolved by this position, the incumbent will elevate the issue to more senior staff or a specialized technical team for resolution. The position may participate in activities related to implementing the solution, as assigned by senior staff.

Description:

As an IT Customer Support II, you will provide advanced technical support to a variety of users for information technology issues in accordance with organizational standards and practices.

• Transition Company: Health Shared Services
• Classification: IT Customer Support II
• Union: AUPE GSS
• Unit and Program: Technical/Customer Support Services
• Primary Location: Quarry Crossing
• Multi-Site: Multisite
• FTE: 1.00
• Posting End Date: 14-OCT-2026
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 09-NOV-2026
• Temporary End Date: 04-JUN-2027
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days, On Call
• Days Off: Saturday/Sunday
• Minimum Salary: $34.01
• Maximum Salary: $41.53
• Vehicle Requirement: Driver's License, Vehicle Required

• Transition Company: Health Shared Services
• Classification: IT Customer Support II
• Union: AUPE GSS
• Unit and Program: Technical/Customer Support Services
• Primary Location: Quarry Crossing
• Location Details: As Per Location
• Multi-Site: Multisite
• FTE: 1.00
• Posting End Date: 14-OCT-2026
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 09-NOV-2026
• Temporary End Date: 04-JUN-2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days, On Call
• Days Off: Saturday/Sunday
• Minimum Salary: $34.01
• Maximum Salary: $41.53
• Vehicle Requirement: Driver's License, Vehicle Required

Required Qualifications:

Completion of a Computer Support certificate or equivalent.

Additional Required Qualifications:

Successful completion of Computer Science program from a recognized institution, or related job experience is required.Three to five recent consecutive years’ experience in the implementation, operation, repair and maintenance of desktop equipment, applications and peripherals, preferably in the health care field.A sound knowledge of PC Software, including Microsoft Suite of products, Windows XP/7/10/11, A+ Certification.Effective time management and multi-tasking abilities.A strong customer service focus and effective communication skills are essential, as well as superior problem-solving and Conflict Resolution skills.Valid Class 5 driver’s license and vehicle.Ability to:Establish priorities, schedule work and assign resources effectively.Analyze concerns or problems arising that fall outside of standard procedures.Work independently under limited supervision.Promote quality improvement strategies and methodologies to staff.Promote a cooperative work environment and spirit.Function effectively in English, both verbally and in writing.Remain current in IT field.Maintain and respect confidentiality

Preferred Qualifications:

As Required.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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