IT Consultant

Vision33; Dartmouth; On-site; CAD 65,000 - 90,000; Full time

Job summary

Vision33 in Halifax is seeking an IT Technical Consultant to join our Managed IT Services team. This hands-on role involves delivering client-focused IT support across the Maritimes, with time split between client sites in HRM and our Dartmouth office.

You will troubleshoot and resolve infrastructure issues, help design and implement Microsoft technologies (365, Windows Server, Azure), and work directly with clients to document requirements and ensure excellent service delivery.

Qualifications

• Institutional IT education or equivalent hands-on experience.
• Experience supporting IT infrastructure—hardware, software, networks.
• Strong communication and client-service orientation.

Responsibilities

• Provide day-to-day IT system, network, and infrastructure support for clients across the Maritimes.
• Support on-premises and Azure environments with a focus on Microsoft technologies.
• Gather and document client requirements for internal systems, networks, and apps.
• Troubleshoot and resolve technical issues while delivering excellent service.
• Respond to service requests within defined timelines and log records in ticketing system.
• Collaborate with teammates to resolve client issues and implement solutions.
• Support internal and external sales efforts as needed.

Skills

Client-facing skills

Microsoft technologies

Troubleshooting

Documentation

Time management

Education

Post-secondary IT education or equivalent

Tools

Microsoft 365

Windows Server

Azure

Job description

IT Technical Consultant

Full Time / Permanent
Location: Halifax Regional Municipality (HRM) and Dartmouth Office

Are you a technical, customer-focused IT professional who enjoys solving complex challenges, working directly with clients, and spending time outside of a traditional desk environment? Do you have experience supporting hardware and software infrastructure in both on-premise and Microsoft Azure environments? If so, we'd love to hear from you!

We're currently looking for an IT Technical Consultant to join our talented Managed IT Services team. This role will primarily be spent at client locations across HRM and surrounding areas, with the balance of time being spent in our Dartmouth office.

If you're energized by solving technical problems, connecting with clients, and taking your work beyond the office, we'd love to hear from you!

In this hands-on role, you will be responsible for:

• Providing day-to-day IT system, network, and infrastructure support for a diverse client base throughout the Maritimes.
• Supporting hardware and software infrastructure across both on-premise and Microsoft Azure environments, with a focus on Microsoft technologies.
• Working directly with clients to gather and document requirements related to their internal systems, networks, and applications.
• Troubleshooting and resolving technical issues while providing excellent customer service.
• Responding to service requests within designated timelines and maintaining accurate records within our ticketing system.
• Collaborating with team members to resolve client issues and deliver effective solutions.
• Supporting internal and external sales efforts as required.

We are seeking candidates that will bring the following skills and experience:

• 3-5 years of experience in a technical support, infrastructure, or consulting role.
• Relevant post-secondary education or equivalent technical experience.
• Experience supporting IT infrastructure, including hardware, software, networks, and end-user environments.
• Hands-on experience with Microsoft technologies, including Microsoft 365, Windows Server, Desktop OS, and Azure environments.
• Experience troubleshooting and supporting on-prem and cloud-based infrastructure.
• Knowledge of SMB IT network infrastructure, domain administration, security requirements, and end-user equipment.
• Experience using remote monitoring and alerting systems.
• Strong problem-solving skills with the ability to prioritize, take ownership, and execute solutions in a timely manner.
• Excellent written and verbal communication skills with the ability to work directly with clients and collaborate with internal teams.

Additional Requirements:

• Valid driver's license (without restrictions) and reliable transportation required.
• Comfortable and eager to be primarily client-facing and on-site across HRM and surrounding areas, with office time at our Dartmouth location as business needs require.