Junior IT Support Technician (Level 1)

ITCS Global; Dartmouth; On-site; CAD 42,000 - 48,000; Full time

Benefits offered by this job

Dental care

Extended health care

Mileage reimbursement

On-site parking

Paid time off

Job summary

ITCS Global is opening its Dartmouth office and seeking an entry-level IT support specialist to serve our Nova Scotia client base and collaborate with UK engineers. You will cover Level 1 IT issues, deploy devices, and visit client sites around HRM, with growth as the team expands.

The role starts in Dartmouth with UK back-up, overlapping with UK hours, and progresses toward close collaboration with the Managing Director in 2027. Start date is mid‑November 2026.

Qualifications

• 1-2 years in IT support or a relevant diploma with some hands-on experience.
• Good working knowledge of Windows 10/11 and Microsoft 365.
• Basic networking: LAN, Wi-Fi, VPN and DNS troubleshooting.
• Able to explain technical problems clearly to non-technical people, in person and on the phone.
• Valid Nova Scotia driver’s licence and ability to drive for work; legally able to work in Canada.

Responsibilities

• Respond to support tickets, calls and emails and resolve Level 1 issues.
• Diagnose hardware faults and set up/deploy laptops, desktops, and peripherals.
• Visit client sites around HRM for hands-on attention.
• Maintain clear notes in the ticketing system and escalate beyond Level 1.
• Help build our local presence by visiting Dartmouth and Halifax businesses and distributing marketing material.

Skills

Windows 10/11

Microsoft 365

Basic networking

Technical communication

Driver's license

Education

Relevant IT diploma

Tools

RMM/PSA tools

Job description

About us

ITCS Global (CA) is the Canadian arm of ITCS Global, a UK managed IT services provider supporting small and mid-sized businesses since 2005. We are opening our Dartmouth office this autumn and hiring our first team member in Canada: someone who wants to be in at the start and grow with the business as it expands.

The role

You will be the first point of contact for our clients on both sides of the Atlantic, supporting our growing Nova Scotia client base and our established UK clients. Your working day overlaps with the UK afternoon, so you will work alongside our UK engineers from day one. You will initially run the Dartmouth office with remote backup from the UK team, and then work alongside our Managing Director when he relocates in early 2027.

What you'll be doing

• Responding to support tickets, calls and emails, and resolving Level 1 issues: Microsoft 365 and Outlook, user accounts and passwords, printers, VPN and remote access, basic network and connectivity faults
• Diagnosing hardware faults, then setting up and deploying laptops, desktops and peripherals for new and existing clients
• Visiting client sites around HRM when something needs hands‑on attention
• Keeping clear notes in our ticketing system and escalating anything beyond Level 1
• Helping build our local presence: visiting businesses around Dartmouth and Halifax in person, dropping off our marketing material and introducing the company

What we’re looking for

• 1-2 years in IT support or help desk, or a relevant diploma with some hands‑on experience
• Good working knowledge of Windows 10/11 and Microsoft365
• Basic networking: LAN, Wi‑Fi, VPN and DNS troubleshooting
• Comfortable working independently and managing your own day
• Able to explain technical problems and fixes clearly to people who aren’t technical, in person and on the phone
• Valid Nova Scotia driver’s licence and your own reliable vehicle, insured for business use
• Legally entitled to work in Canada

Nice to have

• CompTIA A+, Microsoft certifications or similar
• MSP experience
• Some macOS and Linux support
• Exposure to RMM/PSA tools, EntraID / Active Directory, basic security practices

What we offer

• $42,000-$48,000 depending on experience
• 3 weeks' paid vacation, plus statutory holidays, Boxing Day, Victoria Day, Thanksgiving and Natal Day
• Health and dental benefits after probation
• Mileage paid at the CRA rate for all work travel between the office and client sites
• The chance to help build a new office from the ground up, with progression as the team grows

Hours: Monday-Friday, 08:00-17:00 (1-hour lunch)

Start date: mid‑November 2026

Pay: $42,000.00-$48,000.00 per year

Benefits

• Dental care
• Extended health care
• Mileage reimbursement
• On‑site parking
• Paid time off

Ability to commute/relocate

• Dartmouth, NS: reliably commute or plan to relocate before starting work (preferred)

Application question(s)

• Are you available to start by mid‑November 2026?

Experience

• IT support or help desk: 1 year (preferred)

Licence/Certification

• Driving Licence, and reliable vehicle you can use for work (required)

Work Location: In person