IT Co-op (Jr. Service Management Analyst)

Nova Scotia Power; Halifax; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Networking events

Onboarding program

Community involvement

Project experience

Hands-on learning

Job summary

Nova Scotia Power is seeking an IT Co-op Student for a temporary, full-time term (Sept–Dec 2026) located in Halifax, NS. You will support IT Service Management processes and help maintain asset data to improve operational effectiveness across the organization.

During the term, you will assist HAM, SAM and Configuration Management, help maintain the IT Asset repository in ServiceNow, generate reports, and communicate issues clearly to stakeholders.

Qualifications

• Enrollment in a related program (e.g., Information Management, Information Systems, IT or Business Administration).
• Strong analytical capabilities and keen attention to detail.
• Proficiency with Microsoft 365 apps (Excel, Word, Outlook, Teams).
• Exposure to ITSM platforms such as ServiceNow is a plus.

Responsibilities

• Support IT HAM, SAM and Configuration Management day-to-day operations.
• Help maintain IT Asset repository in ServiceNow, run data analyses and reports.
• Communicate effectively with internal and external stakeholders to resolve discrepancies.
• Contribute to continuous improvement of HAM, SAM and Config Mgmt. processes.
• Adhere to Occupational Health and Safety regulations.

Skills

Analytical skills

Attention to detail

Microsoft 365 (Excel, Word, Outlook,  

Verbal & written communication

Team collaboration

Education

Information Management

Information Systems

Information Technology

Business Administration

Tools

ServiceNow

Job description

Company, Department: Nova Scotia Power, Information Technology

Location: Lower Water Street, Halifax, Nova Scotia

Type of Employment: Temporary, Full-Time (September - December 2026)

Closing Date: September 2, 2026

Are you interested in technology, data analysis, and improving business processes? Do you enjoy solving problems, working with systems, and collaborating with others to support efficient operations?

What you’ll do:

As an IT Co-op Student, you'll play an active role in supporting IT Service Management processes and helping maintain accurate asset data and operational effectiveness across the organization.

During your work term, you will have the opportunity to:

• Assist with the day-to-day operations of IT Hardware Asset Management (HAM), Software Asset Management (SAM) and Configuration Management practices.


• Support the maintenance of the IT Asset repository in ServiceNow, including performing data analysis, generating reports, and handling administrative tasks.


• Communicate effectively with internal and external stakeholders to resolve discrepancies, providing clear, concise descriptions of issues and resolutions.


• Contribute to identifying and supporting continuous improvement and process optimization efforts related to HAM, SAM and Config. Mgmt. practices.


• Adhere to all Occupational Health and Safety regulations, ensuring personal safety and the safety of others in the workplace.

Who you are:

We're looking for a motivated student who is eager to learn, detail-oriented, and enjoys working with technology, data, and business processes. You will be a strong candidate if you:

• Are enrolled in an Information Management, Business Administration, Information Systems, Information Technology, or related program.


• Possess strong analytical skills and a keen attention to detail.


• Are proficient with Microsoft 365 applications, particularly Excel, Word, Outlook, and Teams.


• Have exposure to ServiceNow or other IT Service Management platforms through coursework, co-op placements, or employment (considered an asset).


• Have a proactive attitude toward learning and improving business processes.


• Have previous customer service experience and enjoy working collaboratively with a variety of stakeholders (considered an asset).


• Have strong verbal and written communication skills, with the ability to explain technical issues clearly and concisely.

What we offer:

• Networking & Growth: Join a network of current and former co-op students and build connections through biweekly events such as keynote speaker series, coffee chats, volunteer opportunities, and social activities.


• Comprehensive Onboarding: Start your term with confidence through our engaging onboarding program, which includes facilitated group orientation sessions, a Student Handbook, and a Technology Guide designed to set you up for success from day one.


• Community Engagement & Giving Back: Get involved through mentoring opportunities, employee resource groups, volunteer programs, fundraising-matching initiatives, and various committees that support the communities where we live and work.


• Meaningful Project Experience: Contribute to impactful digital initiatives and have the opportunity to bring your ideas forward while helping shape the online experience for Nova Scotia Power customers.


• Hands-On Learning & Development: Gain real-world experience managing and optimizing a customer-facing website while developing skills in digital analytics, customer experience, website enhancement, and digital marketing best practices.

Learn more about our culture & values:

At the Emera Group of Companies, you’ll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help Emera to safely deliver cleaner, reliable energy to our customers and we’ll help you become a leader of tomorrow! If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you.

Diversity, Equity & Inclusion at Emera

As one of Atlantic Canada’s largest publicly traded companies, we are ranked one of Canada’s Top 100 Employers, Top Employers for Young People and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community. Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.

Recruitment & Promotion Policy

The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.