IT Business Analyst

Kapco Metal Stamping; Badger; On-site; CAD 91,407 - 133,595; Full time

Job summary

Kapco Metal Stamping, a leading contract manufacturer of metal components, seeks a professional technical support analyst to administer key systems, resolve user issues, and drive improvements that align with business needs.

You will work with internal teams and vendors on projects, deliver timely IT solutions, and help ensure data integrity, security, and productive daily operations in a manufacturing setting. This exempt role reports to the IT/Operations team.

Qualifications

• Prior experience in a manufacturing environment.
• Extensive knowledge of ERP systems: troubleshooting, support, and functionality improvements.
• PLEX ERP experience is a plus.
• Completes assigned projects and support tasks within established timelines while maintaining accuracy and quality.
• Communicates clearly and professionally with customers and vendors to define needs, resolve issues, and document solutions.
• Demonstrates responsiveness, dependability, and a positive attitude when assisting others with IT-related issues.
• Meets attendance expectations.
• Demonstrates adherence to Company’s Core Values.
• Follows all company policies, procedures, and practices related to personnel, safety, quality and housekeeping.
• Meets individual performance goals on an annual basis.

Responsibilities

• System Administration: Administer, configure, and maintain assigned systems to ensure optimal performance, functionality, and data integrity.
• End-User Support: Provide functional support in area of expertise, ensuring timely ticket resolution and implementation of workarounds when necessary.
• Project Management: Manage system enhancement and implementation projects, including requirements analysis, solution design and testing, and timeline management.
• Vendor Relationship Management: Maintain relationships with software and support vendors, working with them on support cases, implementing new features, and proper use of products.
• Documentation Management: Maintain clear and organized system documentation, including change logs, common fixes to incidents, etc.
• Other duties as assigned.

Skills

System Administration

ERP knowledge

Tools

PLEX ERP

Job description

Badger
1000 Badger Circle
Grafton, WI 53024, USA

Badger
1000 Badger Circle
Grafton, WI 53024, USA

Kapco Metal Stamping is the Midwest’s premier contract manufacturer of metal components, trusted by some of the world’s biggest brands to make precision metal parts. Kapco’s constant investment in modern, state-of-the-art equipment and cutting-edge technology sets us apart from other manufacturers in the industry and helps us deliver the highest quality products to their partners.

Alongside our metal stamping, fabrication, welding, and machining capabilities, Kapco has built a lasting reputation for our family culture based upon six core values: Innovation, Attitude, Integrity, Impact, Accountability, and Safety.

Today, Kapco employs over 600 employees across our family of companies, and we are looking to add to our fast-growing team!

A professional technical support role responsible for supporting business operations by administering key systems, resolving user issues, and managing systems improvement projects. This role combines technical expertise with strong communication and project management skills to ensure systems run efficiently and align with business needs. Working closely with internal teams and external vendors, the analyst drives process improvements, supports daily operations, and ensures timely delivery of technology solutions that enhance organizational performance. This is an exempt position.

Responsibilities:

• System Administration: Administer, configure, and maintain assigned systems to ensure optimal performance, functionality, and data integrity.
• End-User Support: Provide functional support in area of expertise, ensuring timely ticket resolution and implementation of workarounds when necessary.
• Project Management: Manage system enhancement and implementation projects, including requirements analysis, solution design and testing, and timeline management.
• Vendor Relationship Management: Maintain relationships with software and support vendors, working with them on support cases, implementing new features, and proper use of products.
• Documentation Management: Maintain clear and organized system documentation, including change logs, common fixes to incidents, etc.
• Other duties as assigned.

Experience and Performance Standards:

• Prior experience in a manufacturing environment.
• Extensive knowledge of ERP systems: troubleshooting, support, and functionality improvements.
• PLEX ERP experience is a plus.
• Completes assigned projects and support tasks within established timelines while maintaining accuracy and quality.
• Communicates clearly and professionally with customers and vendors to define needs, resolve issues, and document solutions.
• Demonstrates responsiveness, dependability, and a positive attitude when assisting others with IT-related issues.
• Consistently meets attendance expectations.
• Demonstrates adherence to Company’s Core Values.
• Follows all company policies, procedures, and practices related to personnel, safety, quality and housekeeping.
• Meets individual performance goals on an annual basis.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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