IT Applications Specialist

Vertex Resource Group Ltd.; Sherwood Park; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the technology sector is seeking a highly organized IT Applications Analyst for their Sherwood Park office. The role involves application support, development in low-code environments, and ensuring successful software outcomes through collaboration with various stakeholders. Ideal candidates will have a Bachelor's degree, extensive experience in similar roles, and excellent communication and problem-solving skills, providing an opportunity to engage in a dynamic work environment with comprehensive benefits.

Benefits

Extended Health, Dental, and Vision Coverage

Life and Disability Insurance

A safe and supportive work environment

Stable, long-term employment

Qualifications

• Minimum 5 years of experience in a similar role.
• Excellent communication skills to engage stakeholders effectively.
• Proven ability to document systems for both technical and non-technical stakeholders.

Responsibilities

• Provide application support and manage software applications to meet business requirements.
• Develop applications in low-code environments like PowerApps.
• Troubleshoot and resolve technical issues, providing second-level support.

Skills

Communication

Problem Solving

Customer Service

Organizational Skills

Analytical Skills

Education

Bachelors Degree in Computer Engineering, Software Engineering, Application Programming or Computer Information Systems (CIS)

Tools

ERP Systems

Digital Process Automation

APIs

EDI (Electronic Data Interchange) Systems

Job description

Vertex is currently seeking a highly organized and proactive IT Applications Analyst to join our team to provide analysis and support on internal applications across multiple locations. The successful candidate will be a good communicator with excellent customer service skills, be an effective problem solver, and comfortable working both independently and collaboratively across teams.

Responsibilities

• Provide application support for Sherwood Park offices and other locations.
• Develop applications in low-code environments such as PowerApps and other smart forms.
• Manage and select appropriate software applications according to business requirements to ensure successful outcomes. This includes collaboration with vendors to meet all business objectives.
• Engage with senior management and assist end-users and stakeholders in resolving issues.
• Manage and coordinate with departments to develop and provide technical reports, training materials, programs, and documentation for end-users.
• Administer applications and provide technical expertise in development and execution.
• Organize regular research studies on new technologies and integrate them into the organization.
• Assist with system checks and quality assurance.
• Provide post-implementation support and ongoing maintenance.
• Investigate, troubleshoot, and resolve technical issues, providing second-level support that includes root cause analysis, testing, and documentation.
• Assist coworkers and end-users in troubleshooting and identifying problems.
• Monitor and analyze supported services to identify opportunities for improvement and recommend solutions.
• Review, coordinate, and execute updates to implementation or maintenance plans.
• Follow Change Management Procedures when deploying changes across varying environments.
• Assist with the planning or implementation of small to complex projects.
• Provide other IT support duties as required by the company.
  
  

Qualifications

• Bachelors Degree in Computer Engineering, Software Engineering, Application Programming or Computer Information Systems (CIS).
• Minimum 5 years of experience in a similar role.
• Experience working with ERP systems.
• Excellent communication skills to effectively engage with stakeholders, understand issues, and propose professional technical solutions.
• Strong organizational skills and attention to detail.
• Proven ability to document systems, applications, and ideas effectively for both technical and non-technical stakeholders.
• Desired experience with Digital Process Automation, APIs, and EDI (Electronic Data Interchange) systems.
• Ability to perform duties independently, exercise sound judgment, and communicate with all levels of staff and the public.
• Strong communication, organizational, and analytical skills.
• Ability to work flexible hours in a team environment with changing priorities.
• Comfortable working in a fast-paced environment.
  
  

Additional Information

• This position will be based out of Sherwood Park, AB with some travel required.
• Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM (in-office)
• Compensation: Commensurate with education and experience
• Benefits:
• Extended Health, Dental, and Vision Coverage
• Life and Disability Insurance
• A safe and supportive work environment
• Stable, long-term employment