IT Analyst, Support Services

Deloitte Canada; Montreal; On-site; CAD 47,000 - 78,000; Full time

Job summary

An established industry player is seeking a dedicated IT Analyst to join their Support Services team. In this dynamic role, you will provide essential virtual and on-site support for conferencing solutions, ensuring seamless operations for end users. Your expertise in hardware and software support, particularly in a Windows environment, will be crucial in resolving technical issues and enhancing service delivery. With a focus on collaboration and innovation, you will contribute to a culture of excellence while enjoying a range of flexible benefits and opportunities for professional growth. If you are passionate about technology and eager to make a meaningful impact, this role is perfect for you.

Benefits

$4,000 per year for mental health support benefits

$1,300 flexible benefit spending account

Firm-wide closures known as 'Deloitte Days'

Dedicated days for learning

Flexible work arrangements

Hybrid work structure

Qualifications

• 2-3 years of experience in hardware/software support.
• Ability to resolve moderately complex technical issues.
• Strong oral and written communication skills in French and English.

Responsibilities

• Provide virtual and on-site conferencing support.
• Troubleshoot and maintain hardware and software.
• Document issues and resolutions following incident management processes.

Skills

Hardware/Software Support

Windows 10

Microsoft Office

O365

Networking Troubleshooting

Bilingual (French/English)

Education

Post-secondary education in IT

Tools

Crestron

Teams

Zoom

WebEx

Job description

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IT Analyst, Support Services

Date: May 6, 2025

Job Type:Temporary Contract
Work Model:On-site
Reference code:129163
Primary Location:Montreal, QC
All Available Locations:Montreal, QC

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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Do you enjoy collaborating with others to help solve problems? Keep reading!

What will your typical day look like?

• Provide virtual conferencing support to end users in the country and on-site conferencing support in the Montreal office.
• Provide hardware and software end-user support, either on-site or remotely.
• Configure, deploy, troubleshoot and provide hardware support for firm notebook computers, mobile devices and printers.
• Create, update and track support tickets using the firm’s incident management tool.
• Facilitate computer repairs with vendors to ensure hardware is properly maintained to standards.
• Provide end-user support/training on new and existing applications.
• Participate in small operational projects within the assigned region.
• Update and maintain inventory records in the firm’s asset management system.
• Identify opportunities for innovation in client service delivery and process efficiency.
• Participate and engage actively in periodic team, Support Services or DT - Canada meetings.
• Ability to work within flexible hours between 7:30am and 7pm. Weekend and after-hours support may be required to meet project specific timelines and goals.
• Move, install, set up, and configure IT equipment within our various locations.

About the team

Our Conferencing Solutions Support Services team is looking for a technology analyst to provide on-site conferencing support to our diverse base of professionals in the country as well as end-user support in the province.
The successful candidate is expected to work primarily in the Montreal office, but may be required to work virtually with our team in other locations. As a member of the Support Services team within Deloitte Technology – Canada organization, the successful candidate will report into the IT Manager of the Conferencing Solutions team. Deloitte Technology - Canada personnel are also members of the larger Deloitte Management Services organization that delivers internal services to the firm’s practitioners and staff.

The incumbent will possess strong oral and written communication, technical, problem resolution skills and the ability to work under pressure. The incumbent will be primarily responsible for providing virtual and in-person
conferencing support. Additional responsibilities include hardware, software and basic networking support, documenting issues and resolutions, following incident management processes, maintaining inventory and completing other duties as assigned. The successful candidate should have the ability to work in a demanding environment both independently and within a team.

Positive, resilient, resourceful and dedicated to delivering high quality service, the successful candidate will act as a primary point of escalation for all technology-related issues in the supported practice offices. The incumbent will demonstrate strong collaboration skills in working with fellow technicians and with the Information Technology Services support teams who oversee centralized service provisions.

Enough about us, let’s talk about you

Due to the nature of the role having interactions with National & Global clients, bilingualism in French and English is required for this position.

• Post-secondary education in an IT discipline would be an asset.
• 2-3 years of experience providing hardware/software support in a Windows environment (especially Windows10), with advanced knowledge of supporting Microsoft Office, O365 and other software applications.
• Familiarity with in-room technology such as Crestron is an asset.
• Experience with Teams, Zoom, WebEx conferencing platforms.
• Troubleshooting within the MacOS environment is an asset
• ITIL Foundations Certification is an asset.
• A relevant Microsoft certification is an asset.
• Experience working in a networked environment and ability to perform advanced troubleshooting of networked devices (laptops, tablets, mobile devices, printers) onsite and remotely.
• Demonstrated ability to resolve moderately complex technical issues, providing accurate analysis and suggesting appropriate solutions.
• Strong interpersonal, troubleshooting, organizational skills and the ability to work under pressure.
• Consistent, timely delivery of high-quality work with an ability to prioritize tasks based on relative importance and urgency.
• Flexibility, energy and ability to work well with others in a team environment.
• Demonstrated ability to collaborate within a team and across teams (to help improve processes or services).
• Demonstrated ability to operate under minimal supervision, with virtual interaction.
• Strong, effective and clear oral and written communication skills in French and English would be an asset
• Ability to work with diverse cultures in an in-person and virtual environment.
• Proven ability to work with all levels of management.

Total Rewards

The salary range for this position is $47,000 - $78,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and theBlackNorth Initiative .

We encourage you to connect with us at [e-mail] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) [e-mail] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.