IT Analyst II

Alberta Health Services; Toronto; On-site; CAD 58,000 - 78,000; Full time

Job summary

Alberta Health Services is seeking an experienced Network Analyst to maintain, secure, and enhance its enterprise network infrastructure. The role focuses on reliability, resilience, and availability while supporting staff and resolving complex technical issues.

The ideal candidate will lead technical initiatives, contribute to technology standards, and translate business needs into technical requirements for vendors and internal teams.

Qualifications

• Bachelor's degree in Computer Science or Information Technology or equivalent.
• Five years of relevant enterprise IT networking experience within the past seven years.
• Strong knowledge of TCP/IP, OSPF, EIGRP, BGP, switching, DMVPN, SD-WAN, VPNs, NAT, DNS, and firewalls.

Responsibilities

• Configure, monitor, maintain, and troubleshoot enterprise routers, switches, wireless networks, VPNs, DNS, firewalls, and security solutions.
• Resolve complex connectivity, routing, switching, performance, and security issues.
• Manage network access, device configurations, monitoring, logs, alerts, patching, and firmware updates.
• Support vulnerability assessments, security audits, and remediation.
• Maintain network diagrams, documentation, procedures, and incident records.
• Collaborate with IT teams and vendors on implementations, escalations, and projects.
• Participate in rotational on-call support and assist with hardware inventory, shipping, RMAs, and decommissioning.

Skills

Analytical thinking

Troubleshooting

Communication

Documentation

Education

Bachelor's degree in Computer Science or Information Technology

Post-secondary diploma or degree in IT or related field

Tools

Cisco NX-OS

Catalyst 9K

Nexus 9K

ASR 1K

ISR 4K

NCS 2K

VXLAN

DWDM

Job description

Your Opportunity

We’re seeking an experienced Network Analyst to maintain, secure, and enhance our organization’s network infrastructure. In this role, you’ll help ensure network services remain reliable, resilient, and available while supporting employees and resolving complex technical issues. The ideal candidate will have advanced expertise in large enterprise networking and infrastructure operations, demonstrate strong analytical and troubleshooting skills, lead technical initiatives as well as contribute to the development of organizational technology standards.

Description

As an IT Analyst II, you will provide technical support related to information technology applications either directly to users of the systems or to service delivery functions. You will ensure reliable operations of information systems, resolve complex technical problems, find solutions to customer needs, and lead projects and program initiatives. You will be responsible for more advanced application, telecom or technology support duties. You will investigate, diagnose, and resolve complex problems that have typically been escalated several levels before assignment to this position, and will translate business requirements into technical requirements for a solution and recommend a potential approach to the vendor. You will analyse the solution provided to ensure that it fits both technical requirements and business needs. You will also spend time on project or initiative leadership and delivery.

Transition Company

Transition Company: Health Shared Services

Classification

Classification: IT Analyst II

Union

Union: AUPE GSS

Unit and Program

Unit and Program: Information Technology

Primary Location

Primary Location: CN Tower

Location Details

Location Details: As Per Location

Multi-Site

Multi-Site: Not Applicable

FTE

FTE: 1.00

Posting End Date

Posting End Date: 06-NOV-2026

Employee Class

Employee Class: Regular Full Time

Date Available

Date Available: 01-DEC-2026

Hours per Shift

Hours per Shift: 7.75

Length of Shift in weeks

Length of Shift in weeks: 2

Shifts per cycle

Shifts per cycle: 10

Shift Pattern

Shift Pattern: Days, On Call

Days Off

Days Off: Saturday/Sunday

Minimum Salary

Minimum Salary: $42.12

Maximum Salary

Maximum Salary: $56.86

Vehicle Requirement

Vehicle Requirement: Not Applicable

Required Qualifications

Completion of bachelor's degree in Computer Science or Information Technology or equivalent.

Additional Required Qualifications

Qualifications Post-secondary diploma or degree in IT, Computer Science, or a related field, with at least five years of relevant experience within the past seven years in a complex enterprise environment. Strong knowledge of TCP/IP, OSPF, EIGRP, BGP, switching, DMVPN, SD-WAN, VPNs, NAT, DNS, and firewalls. Experience with Cisco NX-OS, Catalyst 9K, Nexus 9K, ASR 1K, ISR 4K, NCS 2K, VXLAN, and DWDM. Understanding of data center networking, servers, storage, and virtualization. Familiarity with TIA-568, ISO/IEC 11801, RFC 2544, OTDR testing, and network monitoring tools. Excellent troubleshooting, analytical, communication, and documentation skills. Able to manage competing priorities, work under pressure, and lift equipment up to 50 lbs. Key Responsibilities Configure, monitor, maintain, and troubleshoot enterprise routers, switches, wireless networks, VPNs, DNS, firewalls, and security solutions. Resolve complex connectivity, routing, switching, performance, and security issues. Manage network access, device configurations, monitoring, logs, alerts, patching, and firmware updates. Support vulnerability assessments, security audits, and remediation. Maintain network diagrams, documentation, procedures, and incident records. Collaborate with IT teams and vendors on implementations, escalations, and projects. Participate in rotational on-call support and assist with hardware inventory, shipping, RMAs, and decommissioning.

Preferred Qualifications

Fortinet firewall and security technologies. Infoblox DDI and DNS security. RADIUS administration. Forescout Network Access Control (NAC). Cisco networking technologies. Relevant industry certifications, such as Fortinet, Cisco, CISSP, GIAC, CEH, CCSP, Check Point, or ITIL.