IT Analyst II

Alberta Health Services; Edmonton; On-site; CAD 58,000 - 78,000; Full time

Job summary

Alberta Health Services is seeking an experienced Network Analyst to maintain, secure, and enhance our enterprise network infrastructure at the CN Tower location. You will ensure reliable, resilient, and available network services while supporting employees and resolving complex technical issues.

The ideal candidate will have advanced expertise in large‑scale networking and data center concepts, with strong analytical and troubleshooting skills to lead technical initiatives and contribute to

Qualifications

• Bachelor's degree in Computer Science or Information Technology or equivalent.
• Five years of relevant enterprise networking experience within the past seven years.
• Strong knowledge of TCP/IP, routing protocols, VPNs, firewalls and network security.

Responsibilities

• Configure, monitor, maintain, and troubleshoot enterprise routers, switches, wireless networks, VPNs, DNS, firewalls, and security solutions.
• Resolve complex connectivity, routing, switching, performance, and security issues.
• Manage network access, device configurations, monitoring, logs, alerts, patching, and firmware updates.
• Support vulnerability assessments, security audits, and remediation.
• Maintain network diagrams, documentation, procedures, and incident records.
• Collaborate with IT teams and vendors on implementations, escalations, and projects.
• Participate in rotational on-call support and assist with hardware inventory, RMAs, and decommissioning.

Skills

TCP/IP routing

Switching

VPNs & Firewalls

Network security

Troubleshooting

Education

Bachelor's degree in Computer Science or Information Technology

Post-secondary diploma or degree in IT or related field

Tools

Cisco NX-OS

Nexus 9K

VXLAN

DWDM

Job description

We’re seeking an experienced Network Analyst to maintain, secure, and enhance our organization’s network infrastructure. In this role, you’ll help ensure network services remain reliable, resilient, and available while supporting employees and resolving complex technical issues. The ideal candidate will have advanced expertise in large enterprise networking and infrastructure operations, demonstrate strong analytical and troubleshooting skills, lead technical initiatives as well as contribute to the development of organizational technology standards.

Description:

As an IT Analyst II, you will provide technical support related to information technology applications either directly to users of the systems or to service delivery functions. You will ensure reliable operations of information systems, resolve complex technical problems, find solutions to customer needs, and lead projects and program initiatives. You will be responsible for more advanced application, telecom or technology support duties. You will investigate, diagnose, and resolve complex problems that have typically been escalated several levels before assignment to this position, and will translate business requirements into technical requirements for a solution and recommend a potential approach to the vendor. You will analyse the solution provided to ensure that it fits both technical requirements and business needs. You will also spend time on project or initiative leadership and delivery.

• Transition Company: Health Shared Services
• Classification: IT Analyst II
• Union: AUPE GSS
• Unit and Program: Information Technology
• Primary Location: CN Tower
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 06-NOV-2026
• Employee Class: Regular Full Time
• Date Available: 01-DEC-2026
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days, On Call
• Days Off: Saturday/Sunday
• Minimum Salary: $42.12
• Maximum Salary: $56.86
• Vehicle Requirement: Not Applicable

• Transition Company: Health Shared Services
• Classification: IT Analyst II
• Union: AUPE GSS
• Unit and Program: Information Technology
• Primary Location: CN Tower
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 06-NOV-2026
• Employee Class: Regular Full Time
• Date Available: 01-DEC-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days, On Call
• Days Off: Saturday/Sunday
• Minimum Salary: $42.12
• Maximum Salary: $56.86
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of bachelor's degree in Computer Science or Information Technology or equivalent.

Additional Required Qualifications:

Qualifications Post-secondary diploma or degree in IT, Computer Science, or a related field, with at least five years of relevant experience within the past seven years in a complex enterprise environment. Strong knowledge of TCP/IP, OSPF, EIGRP, BGP, switching, DMVPN, SD-WAN, VPNs, NAT, DNS, and firewalls. Experience with Cisco NX-OS, Catalyst 9K, Nexus 9K, ASR 1K, ISR 4K, NCS 2K, VXLAN, and DWDM. Understanding of data center networking, servers, storage, and virtualization. Familiarity with TIA-568, ISO/IEC 11801, RFC 2544, OTDR testing, and network monitoring tools. Excellent troubleshooting, analytical, communication, and documentation skills. Able to manage competing priorities, work under pressure, and lift equipment up to 50 lbs.Key Responsibilities Configure, monitor, maintain, and troubleshoot enterprise routers, switches, wireless networks, VPNs, DNS, firewalls, and security solutions. Resolve complex connectivity, routing, switching, performance, and security issues. Manage network access, device configurations, monitoring, logs, alerts, patching, and firmware updates. Support vulnerability assessments, security audits, and remediation. Maintain network diagrams, documentation, procedures, and incident records. Collaborate with IT teams and vendors on implementations, escalations, and projects. Participate in rotational on-call support and assist with hardware inventory, shipping, RMAs, and decommissioning.

Preferred Qualifications:

Fortinet firewall and security technologies.Infoblox DDI and DNS security.RADIUS administration.Forescout Network Access Control (NAC).Cisco networking technologies.Relevant industry certifications, such as Fortinet, Cisco, CISSP, GIAC, CEH, CCSP, Check Point, or ITIL.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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