IT Analyst

Calian Group Ltd.; Kingston; On-site; CAD 50,000 - 85,000; Full time

Job summary

An established industry player is looking for a dedicated IT Analyst to enhance their Learning Solutions team. In this role, you will support Defence programs by leveraging your expertise in IT infrastructure. Your proactive approach will help resolve complex technical issues while ensuring seamless collaboration with clients and internal teams. This position offers an exciting opportunity to work in a dynamic environment, where your contributions will directly impact the effectiveness of IT operations. If you are detail-oriented and thrive in challenging situations, this role is perfect for you.

Qualifications

• Graduation from a recognized post-secondary institution in IT or related field.
• Experience in analyzing requirements for IT infrastructure operations.

Responsibilities

• Analyze requirements and recommend IT infrastructure solutions.
• Install, configure, and maintain IT infrastructure systems.

Skills

IT Infrastructure

Troubleshooting

Client Communication

Windows Operating Systems

Virtualization

Education

Two-year program in Computer Science

Tools

Microsoft Windows Client

Microsoft Windows Server

Job description

Position Overview

Calian is seeking a dedicated and detail-oriented IT Analyst to join our Learning Solutions team in support of Defence programs. The ideal candidate will possess a strong background in IT infrastructure and demonstrate a proactive approach to resolving complex technical issues while collaborating effectively with clients and internal teams.

Responsibilities

• Analyze requirements and recommend solutions related to IT infrastructure operations and services.
• Install, configure, and maintain IT infrastructure hardware and software systems.
• Troubleshoot and resolve IT infrastructure issues in collaboration with clients and stakeholders.
• Develop and maintain IT work processes, operational standards, and technical guidelines.
• Perform administration tasks on Microsoft Windows Client and Server Operating Systems.
• Operate in virtualized IT environments to ensure effective business operations support.
• Communicate effectively with technical and non-technical stakeholders.
• Support the deployment and maintenance of technical equipment as required.
• Work independently or as part of a team to ensure reliable IT service delivery.

Qualifications

• Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or a related field.
• Experience analyzing requirements and recommending solutions for IT infrastructure operations and services.
• Experience installing and maintaining IT infrastructure.
• Experience troubleshooting and resolving IT infrastructure issues with clients and stakeholders.
• Experience developing IT work processes, standards, or guidelines.
• Experience administering Microsoft Windows Client and Server Operating Systems.
• Experience working in virtualized IT environments to support business operations.

Additional Requirements

• Must be eligible to obtain a Secret security clearance.
• Willingness and ability to occasionally work overtime, often on short notice.
• Willingness and ability to work flexible hours.
• Willingness and ability to use visual acuity and manual dexterity for equipment installation, including the use of hearing, sight, and smell to detect and repair issues.
• Willingness and ability to perform various physical tasks for extended periods, including crouching, kneeling, crawling in confined spaces, and lifting heavy or awkward equipment.