IT Analyst

Town of Strathmore; Strathmore; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Health and dental

Wellness spending account

Pension enrolment

Exclusive facility access

Job summary

The Town of Strathmore is seeking an IT Analyst to support municipal operations with reliable technology and excellent customer service. You will troubleshoot hardware, software, and network issues, assist with system administration, and contribute to IT projects that improve efficiency and security across the organization.

Reporting to the IT Manager, you will work with teams across departments, manage user access, monitor systems, and provide proactive end-user support.

Qualifications

• College or technical diploma in information technology or related field.
• Experience supporting business applications (e.g., Microsoft Dynamics GP).
• Experience with Microsoft 365 services including Outlook/Exchange and Azure Active Directory.
• Experience with VPN/remote access, user provisioning, and basic security monitoring.

Responsibilities

• Provide technical support and troubleshooting for hardware, software, and network issues.
• Assist with system administration and IT projects to improve efficiency and security.

Skills

Microsoft 365

Azure AD

Active Directory

Windows 11

SQL Server

VM administration

End-user support

Security monitoring

Networking basics

Education

College or technical diploma in IT

Tools

IIS

VMware

Job description

Are you a tech-savvy problem solver who thrives on helping others and finding innovative solutions? The Town of Strathmore is looking for an IT Analyst to join our team and play a key role in supporting the technology that keeps our organization connected, secure, and running efficiently.

As an IT Analyst, you will provide technical support to employees across the organization, troubleshoot hardware, software, and network issues, and contribute to the implementation and maintenance of technology solutions that support municipal operations. This is an exciting opportunity for someone who enjoys a balance of hands‑on technical work, customer service, and continuous improvement. Working collaboratively with teams across the organization, you will help enhance the employee experience through reliable technology, proactive support, and a commitment to service excellence. If you are a curious, adaptable, and solutions-focused professional who enjoys working in a fast-paced environment where no two days are the same, we would love to hear from you.

Why Join Us?

• Benefits from Day One: Comprehensive health and dental coverage, health and wellness spending account, pension enrolment, and more!
• Vacation starts at 3 Weeks: Plus 3 additional days off to recharge at year-end!
• Exclusive Facility Access: Enjoy complimentary use of Strathmore’s recreation facilities, including the Aquatic Centre, Arena, and Sports Centre with indoor walking track.

What You’ll Do:

Reporting to the IT Manager, the IT Analyst plays a key role in delivering the Town’s secure technology infrastructure with excellent customer service. This position is responsible for understanding business needs, resolving complex technical issues, assisting with system administration, and contributing to IT projects and process improvements.

This critical role is responsible for ensuring reliable, secure, and responsive IT services across the organization. The position focuses on corporate system security, user access management, core business systems, and day-to-day IT service requests. The objective is to minimize disruption to staff, protect the organization from cyber threats, and support efficient business operations.

Why Strathmore?

Strathmore is a growing, vibrant, welcoming community that is recognized as a regional hub for business and recreation. Continued investment in recreation facilities, parks, projects, commercial revitalization, and community programming provides an exceptional quality of life for our residents, visitors, and staff.

We’re a close-knit community just outside of Calgary, where you can enjoy the best of both small-town living and big-city amenities.

Successful applicants will demonstrate on their resume:

• Education and Certifications
  • College or technical diploma, or equivalent certification, in information technology or a related field
• Core IT Service and Business System Experience
  • Experience supporting business applications such as Microsoft Dynamics GP
  • Experience with system migrations and application integration
  • Experience installing, supporting, and troubleshooting Microsoft Windows 11 and Microsoft Office Applications
• Email, Cloud, and Identity Services
  • Experience supporting Microsoft 365 services including Outlook and Exchange
  • Experience with Azure Active Directory (Entra ID)
  • Experience managing user access, group policies, and permissions using Active Directory
• Cyber Security and Infrastructure Fundamentals
  • Understanding of cyber security fundamentals including endpoint protection, access controls, and security monitoring
  • Knowledge of TCP/IP networking fundamentals and support of network and security
  • Experience reviewing system performance and security logs and responding to alerts
  • Experience with virtual machine administration
• End-User Technology and Collaboration Tools
  • Experience supporting meeting room audio visual systems, virtual meetings, and live streaming technologies
  • Experience supporting Apple iOS devices and mobile device access
  • Experience with Microsoft Teams, Phone or VOIP solutions is considered an asset – internet based phone system
• Server and Advanced Technical Experience – Asset
• Experience supporting Microsoft Server environments including Server 2016 to Server 2022
• Experience with web services such as IIS and backend systems such as SQL Server is an asset
• Operational Requirements
  • Valid Alberta Class 5 driver’s licence with an acceptable driver’s abstract
  • Ability to obtain and maintain a Criminal Record Check
  • Incident Command System – IC S Level 100 certification or willingness to obtain

In the interview we will be looking for examples of the following competencies:

• Ability to manage time and organize workload effectively across higher priority items
• Motivated to provide an above and beyond customer experience to staff
• Willingness to contribute to and collaborate within a team-oriented environment
• Ability to present ideas in user-friendly language to non-technical staff and end users
• Highly self‑motivated, with the ability to work independently with minimal supervision
• Excellent documentation abilities, with a sharp attention to detail
• Superior communication and interpersonal skills

We are an equal opportunity employer and encourage applications from all qualified individuals.

We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. We will consider accessibility accommodations to applicants upon request.

This posting is intended as a summary of the primary responsibilities and qualifications for this position. The job ad is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.

This competition will remain open until suitable candidates have been identified.