IT Analyst

FIKA Company; Edmonton; On-site; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive benefits (Canada)

Job summary

FIKA Company in Edmonton, Alberta is seeking an IT Analyst to support and maintain POS systems and business applications under the Director, Enterprise IT. The role requires strong technical, communication, and customer-service skills to coordinate IT initiatives.

You will also support computer setup and maintenance, software installation, troubleshooting, and hardware repair while maintaining operating systems and other IT-related tasks.

Qualifications

• Experience with Microsoft 365 administration including SharePoint, Teams and Exchange.

Responsibilities

• Provide application and infrastructure support for business IT systems.
• Document and communicate new IT processes to support IT and business critical systems.

Skills

Microsoft Forms and Power Automate

Microsoft Defender ATP

PowerBI

Copilot AI, Claude AI

Networking

Education

Degree, diploma or certificated in related IT field

Tools

SharePoint

Teams

OneDrive

Exchange

Azure AD Administration

Intune/Endpoint Management

Windows 11/10 Administration

Microsoft 365 administration

Azure architecture and infrastructure

MS D365

Point of sales software

Apple Business Manager

JAMF

Job description

Reports To: Director, Enterprise IT

Location: Edmonton, Alberta

About the Role

The IT Analyst supports and maintains point-of-sale systems and business applications while coordinating new IT initiatives under the Director’s guidance. Success in this role requires strong technical, communication, relationship-building, and customer service skills.

Additionally, this position will support computer setup and maintenance, software installation, troubleshooting, hardware and peripheral repair whilst maintaining operating systems, and other IT-related tasks as needed.

What You’ll Do

Application & Infrastructure Support

• Perform simple to intermediate troubleshooting concerning business specific processes and procedures.
• Create, document, and communicate any new processes that may be implemented to support IT and business critical systems
• Assist with the creation, implementation, management, & standardization of processes
• Work with Microsoft Endpoint Manager to create packages, manage policies and deploy configurations
• Work with Microsoft 365 platform to support email, SharePoint, OneDrive, Teams, and advanced security

Service Desk

• Provide friendly and professional helpdesk support, including coverage during business hours and on call coverage for after-hours support as needed
• Support remote locations via remote control applications
• Understand the escalation paths and proactively elevate incidents / requests
• Ensure user interactions are promptly recorded and accurately updated
• User account management across multiple platforms and services
• Setup offices, stores, and training spaces with necessary hardware, software, and networking needs.
• Monitoring and follow up of open issues with users
• Act as an escalation point to the Service Desk team for complex tickets
• Identify support problem trends and collaborate with the team to discover and resolve root causes to prevent recurring issues
• Assisting in IT projects and recurring operational activities
• Working in coordination with senior IT staff
• Ability to rapidly learn new technologies and calmly adapt to change
• Excellent verbal and written communication skills
• An organized individual with fantastic attention to detail

What You’ll Bring

Experience in the following would be an asset

• Microsoft Forms and Power Automate
• Microsoft Defender ATP
• PowerBI
• Copilot AI, Claude AI
• Networking
• Apple Business Manager
• JAMF
• MS D365
• Point of sales software would be considered an asset
• Azure architecture and infrastructure

Qualifications

• Microsoft 365 administration, including SharePoint, Teams, OneDrive, Exchange – minimum 5 years
• Azure AD Administration – minimum 5 years
• Microsoft Intune/Endpoint Management Administration – minimum 3 years
• Windows 11/10 Administration – minimum 5 years
• Desktop and peripheral hardware support – minimum 5 years
• Degree, diploma or certificated in related IT field
• 3-5 years IT Service Desk experience
• 3-5 years of intermediate to senior infrastructure support experience

Why you’ll love working here

The people who do best here are builders. They take ownership, move fast, and want to see the direct impact of their work.

Executive Access:

Work directly with the executives and senior leadership to solve real business problems.

AI-First Skill Building

Get hands-on with the most advanced AI tools and build a modern skill set that sets you apart.

Accelerated Career Path:

High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities.

Competitive Benefits (Canada):

Comprehensive benefits including paid time off, group benefits, and employee discounts across portfolio brands.