IT Administrator

Intracorp Projects Ltd.; Vancouver; On-site; CAD 65,000 - 90,000; Full time

Job summary

Intracorp Homes in downtown Vancouver is seeking an IT Administrator to join a dynamic IT team supporting a group of companies. You'll be the primary technical contact, managing workstations and providing application support.

The role requires 3+ years in technical support, a related degree or certifications, strong problem solving, and the ability to work independently while collaborating with colleagues across the organization.

Qualifications

• 3+ years of progressive experience in a technical support role.
• A technology related degree or diploma and/or industry certifications.
• Strong problem solving and investigative skills.
• Quantitative and analytical skills, and an aptitude for strategic thinking.
• Ability to prioritize tasks as well as work independently.
• Advanced knowledge of Microsoft Windows workstation troubleshooting and deployment.
• Working knowledge of Microsoft Office troubleshooting and support.
• Working knowledge of Entra ID and Microsoft 365 (Exchange, Teams, Intune, Azure, etc).
• Understanding of Microsoft Server technologies (Active Directory, DNS, DHCP, etc).
• Understanding of networking concepts (routing, switching, wireless, VPN).
• Understanding of mobile device management and support (Apple, Android).
• Professional written and verbal communication.
• Great interpersonal skills.
• Experience supporting multiple company environments would be an asset.
• Drive, motivation and an aptitude for learning.
• A good sense of humour!

Responsibilities

• Manage and support workstations and other office technologies.
• Provide technical support for business applications (Adobe, Microsoft Office, and others).
• Escalate support issues to internal resources or external vendors.
• Support team members in remote offices.
• Maintain documentation on support processes.
• Maintain inventory of equipment and systems.
• Assist in onboarding and offboarding process for staff.
• Assist in setup of remote locations.
• Build strong relationships with team members across the organization.
• Assist in other special projects as required.

Skills

Organizational skills

Time management

Strong communication

Problem-solving

Self-starter

Team player

Interpersonal skills

Aptitude for learning

Good sense of humour

Education

Technology-related degree or diploma and/or industry certifications

Tools

Microsoft Windows troubleshooting

Microsoft Office troubleshooting and support

Entra ID and Microsoft 365 (Exchange, Teams, Intune, Azure)

Active Directory

DNS

DHCP

Networking concepts (routing, switching, wireless, VPN)

Mobile device management (Apple, Android)

Job description

ARE YOU:

Passionate about technology? Are you looking for an opportunity with an innovative company?

Does the prospect of being a part of a talented IT team supporting a group of companies excite you? If so, you’re probably a great fit for our IT Administrator position!

YOU BRING:

Great organizational and time management skills and thrive in a fast-pasted environment. You are a self-starter and a versatile team player, with excellent communication skills and you enjoy collaborative

problem-solving.

WE’D LIKE YOU TO HAVE:

• 3+ years of progressive experience in a technical support role.
• A technology related degree or diploma and/or industry certifications.
• Strong problem solving and investigative skills.
• Quantitative and analytical skills, and an aptitude for strategic thinking.
• Ability to prioritize tasks as well as work independently.
• Advanced knowledge of Microsoft Windows workstation troubleshooting and deployment.
• Working knowledge of Microsoft Office troubleshooting and support.
• Working knowledge of Entra ID and Microsoft 365 (Exchange, Teams, Intune, Azure, etc).
• Understanding of Microsoft Server technologies (Active Directory, DNS, DHCP, etc).
• Understanding of networking concepts (routing, switching, wireless, VPN).
• Understanding of mobile device management and support (Apple, Android).
• Professional written and verbal communication.
• Great interpersonal skills.
• Experience supporting multiple company environments would be an asset.
• Drive, motivation and an aptitude for learning.
• A good sense of humour!

A DAY IN THE LIFE

You’ll walk into our vibrant downtown office and grab a cup of Starbucks from our kitchen. Reporting to our Director, Information Technology, you’ll spend your day providing technical support to the Intracorp team and related companies – including a family office, a resort development group and a renewable energy team. You’re the primary contact for all technical support requests, and so you’re involved in many aspects of our operations.

You will:

• Manage and support workstations and other office technologies.
• Provide technical support for business applications (Adobe, Microsoft Office, and others).
• Escalate support issues to internal resources or external vendors.
• Support team members in remote offices
• Maintain documentation on support processes.
• Maintain inventory of equipment and systems.
• Assist in onboarding and offboarding process for staff.
• Assist in setup of remote locations.
• Build strong relationships with team members across the organization.
• Assist in other special projects as required.

OUR CULTURE

Our diversity enables our creativity. It is our differences that help us to make better choices, innovate and deliver extraordinary results. Our culture is built upon inclusivity: we respect every team member’s strengths, views and experiences. We’re invested in your growth and offer much more than the typical job. With us, you’ll not only build extraordinary homes, but an extraordinary career. It doesn’t matter your position – once you’re part of the Intracorp team we are dedicated to supporting you to succeed.

Intracorp Homes supports equal employment opportunity.

We celebrate diversity and do not discriminate based on race, gender identity or expression, sexual orientation, age, disability status, or any other protected characteristics.

We take pride in fostering an inclusive workplace where our team excel based on their merit and ability.

OUR COMPANY

Intracorp Homes has been building the extraordinary for 50 years. We are a sophisticated, full-service urban real estate company with collaborative teams and in-house expertise in acquisitions, design, city approvals, debt and equity financing, construction, marketing, and sales. We strive to enhance the lives of our homeowners and add to the fabric of the existing communities in which we build.