Investigator Research & Analytics - Full Time (Kitchener-Waterloo, Ontario)

ClaimsPro LP; Kitchener; On-site; CAD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an Investigator in Research & Analytics, where your skills in detailed investigations and report writing will shine. This role offers the opportunity to work within a dynamic team, conducting in-depth research and collaborating daily to deliver high-quality results. You'll engage in various investigative assignments, utilizing your analytical mindset and strong command of the English language to provide valuable insights. With the potential for remote work in the future, this position is perfect for those looking to make a significant impact in the evolving field of risk management services. Embrace the chance to work with a leader in innovation and excellence in Canada!

Qualifications

• 2+ years of research or investigative experience required.
• Strong command of English is essential for success.

Responsibilities

• Conduct detailed investigations using Internet research and databases.
• Document findings accurately and report to clients.

Skills

Research Skills

Advanced Report Writing

Analytical Skills

Client-Focused Approach

Investigative Mindset

Education

Post-secondary degree in social sciences

Training in investigative research tools

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Investigator Research & Analytics - Full Time (Kitchener-Waterloo, Ontario)

Company:

Xpera Risk Mitigation and Investigation LP

Reporting to the Investigations Manager, the Investigator, Research & Analytics will conduct a wide variety of detailed, quality, and timely research and investigative assignments. This position will work within the Open-Source Intelligence team and collaborate with team members daily. Along with possessing an investigative mindset, advanced report writing, and research skills, a strong command of grammar and the English language are essential to success in this role. In time, this role may be available for remote work!

Responsibilities:

• Conduct detailed, in-depth background and asset investigations on individuals and corporate entities in response to client requests using Internet research and databases.
• Conduct intellectual property investigations via online research and site attendances.
• Locate individuals throughout Canada using database and Internet searches as well as inquiries.
• Assist with confirming focal points and identifiers, to maximize surveillance resources.
• Comfortably navigate through popular social networking sites, locating, analyzing, and documenting relevant material found.
• Document files accurately with file activity and all information gathered.
• Ensure all client protocols and guidelines are followed.
• Report your findings to our clients in accordance with Xpera standards and practices.
• Abide by relevant privacy legislation and adhere to internal policies, guidelines and best practices that apply to open-source intelligence.
• Provide support to the Surveillance and Risk Management Divisions with open-source research as needed.
• Remain current on industry standards, new and emergent sites and participate in staff meetings and trainings for information sharing purposes.
• Attend court or legal proceedings as required.
• Other related duties, as required.

Education:

• Post-secondary degree, preferably in a related social science field such as criminology, forensic crime and intelligence analysis, journalism, sociology, psychology, etc. or equivalent combination of post-secondary diploma and relevant experience. Considered an asset but not required.
• Completion of ‘Using the Internet as an Investigative Research Tool’ training through Toddington International, or willingness to complete within two months.
• A strong command of the English language (written and oral) is essential to success in this role.

Professional/Technical Certification or Licenses:

• Holds a valid Ontario Private Investigator License.
• Reliable vehicle currently licensed for business/commercial purposes.

Job Knowledge or Work Experience:

• Minimum 2 years research and/or investigative working experience.
• Ability to work autonomously.
• Prior experience working in a client-focused environment.
• Understanding of threat risk assessments and analytics.
• Knowledge of all levels of the Canadian court system, insurance law and privacy legislation an asset.
• Proficiency working with Microsoft Word, Excel, Outlook.
• Advanced report writing and research abilities.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. All prospective employees must pass a background check.

About

In the rapidly evolving world of risk management services, SCM Insurance Services has distinguished itself as a leader in innovation and excellence. As Canada’s largest privately owned provider of insurance services, our position at the forefront of the industry has been possible due to the quality of our personnel and the depth of their technical abilities. We recruit, train, educate, and support the best and the brightest and we empower them with the tools and technology that they require to provide clients with the highest quality of service. Our firm commitment to continuous learning animates every branch of our organization and drives our success. We work with passion and dedication, and we never compromise on our quest for excellence. Come join the SCM experience!