Internship - Winter 2027 - Customer Manager

Pratt & Whitney; Longueuil; On-site; CAD 12,000 - 18,000; Full time

Job summary

Pratt & Whitney Canada in Longueuil is offering an on-site internship in the overhaul shop, providing front-line aftermarket support to a diverse set of customers and internal teams. You will engage with multiple departments to understand customer needs, translate them into actions, and help manage repair projects from initiation to delivery.

As an intern, you’ll develop skills in data extraction and analysis, participate in contract reviews, and support quarterly meetings with customers.

Qualifications

• Be eligible to work in Canada.
• Be enrolled in a Canadian university throughout your internship.
• Be able to work on-site in the province where you are hired.
• Pursuing a degree in Economy, General Studies, Management, Marketing, Organizational Development, Purchasing, Supervision, Supply Chain Management and Business Administration.
• Strong customer service and superior communications skills.

Responsibilities

• Provide front-line support for major customers, offering full aftermarket support in a repair environment for engine components.
• Represent Pratt & Whitney Canada as the point of contact for customers while coordinating with ITC, IT, Quality, Operations, Engineering, Warranty, Supply Chain and Finance teams.
• Interpret customer requirements and ensure they are met while achieving business objectives and building strong customer rapport.
• Work to increase repeat business in a competitive market and improve MFA results.
• Manage customer accounts and collaborate with ACS Sales & Marketing on key accounts.

Skills

Customer service

Communication

Teamwork

Self-starter

English reading/writing

Education

Currently enrolled in a Canadian university

Tools

SAP

Export controls knowledge

Component repair knowledge

Job description

About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters. For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world.

An Employer of Choice

Pratt & Whitney Canada was named one of Canada's Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition. Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country. In addition, our headquarters continue to be recognized among the top employers in the Montreal region. Together, these distinctions reinforce our reputation as an employer of choice in Montreal, across Canada, and around the world.

Internship dates

January 5th to April 23th, 2027.

Location:

The position is based at our St-Hubert location, internship from Monday to Friday, with flexible hours and exclusively on-site.

Check out our YouTube channel: https://www.youtube.com/@PrattWhitneyCa
Our website: https://www.pwc.ca/en

Why join our team?

You will be working with a diversified team of Overhaul Shop employees, commercial colleagues and external International Customers. You will provide pre-delivery and after-sale support to customers which may include product updates on technical condition, repair cost estimates and delivery status. You will be the customers 'go to' person for the duration of the repair in shop.

What will your day-to-day look like?

• Provide front-line Support for Major Customers providing full aftermarket support to Customers and Operations in a repair environment for engine components.
• Represent Pratt & Whitney as point of contact for Customer while interacting directly with numerous teams within value stream. (ex. ITC, IT, Quality, Operations, Engineering, Warranty, Supply Chain, Finance, Sales).
• Interpret customer requirements and ensure that they are met while meeting business objectives and building strong Customer rapport.
• Work towards increasing repeat business in a competitive market and achieving higher MFA results.
• Manage Customer accounts and collaborates with ACS (Aerospace Component Services) Sales & Marketing regarding key accounts.
• Prepare for and support all aspects of Customer visits, including but not limited to Contract Reviews and DOF quarterly business meetings.
• Will be required to work in a team environment.
• negotiate autonomously complex issues Expected to manage projects of moderate size and scope Expected fluency in data extraction and analysis.
• Execute transactions involving Transport Canada, Commercial, Technical, Export Control, IT and Financial knowledge.

What do you need to be successful?

• Be eligible to work in Canada.
• Be enrolled in a Canadian university throughout your internship.
• Be able to work on-site in the province where you are hired if applicable.
• Pursuing a degree in Economy, General Studies, Management, Marketing, Organizational Development, Purchasing, Supervision, Supply Chain Management and Business Administration.
• Strong customer service and superior communications skills.

Assets:

• Self-starter and able to work well within a team.
• Solid organization and computer skills.
• SAP, Component Repair and Global Trade/Export Control knowledge.
• Leadership skills.

Although this position is part of a French-speaking work environment, it requires a working knowledge of English to read and understand specialized instructions, plans, drawings and technical terms that may emanate from international organizations, as well as to write and sometimes communicate in English with customers, suppliers or international colleagues.

Working at Pratt & Whitney Canada

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates. At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms. At Pratt & Whitney Canada, you have the opportunity to make a difference every day-just look up.

Are you ready to go beyond?

The selected candidate will be required to complete a criminal background check and any applicable clearances with respect to the handling and transfer of controlled goods. Employment is conditional upon the successful completion of these checks and obtaining the required clearances. Failure to do so will result in the withdrawal of the employment offer.