Internship Winter 2027 - Repair & Overhaul Customer Solutions Group

Pratt & Whitney; Longueuil; On-site; CAD 17,000 - 20,000; Part time

Job summary

Pratt & Whitney Canada in Saint-Hubert, Quebec, seeks a four-month internship in the after-sales customer service department. You will design and develop software tools to improve customer support, starting with understanding Event Managers’ needs and moving to tool design, deployment, and continuous improvement.

Strong Power BI skills and on-site work are required. You will collaborate with CS teams, generate periodic reports, and help standardize processes for global applicability.

Qualifications

• Must be enrolled in a Canadian university during the internship.
• On-site in Saint-Hubert, Quebec, Canada.
• Strong English communication skills required.

Responsibilities

• Automate and improve existing reports.
• Develop Power BI tools and reports to enable better decision-making for Spare parts.
• Develop processes to improve master data quality (Pricing, ELM codes, model family).
• Study the needs of Event Managers and design software tools or online platforms to streamline support.

Skills

Power BI

Report automation

Customer support

English communication

Education

Enrolled in a Canadian university

Tools

Power BI Desktop

Excel

Job description

About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters. For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world.

An Employer of Choice

Pratt & Whitney Canada was named one of Canada’s Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition. Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country. In addition, our headquarters continue to be recognized among the top employers in the Montreal region. Together, these distinctions reinforce our reputation as an employer of choice in Montreal, across Canada, and around the world.

Internship dates:

January 5th to April 23th , 2027.

Location:

The position is based at our Saint-Hubert location; internship from Monday to Friday, with flexible hours and exclusively on-site.

Why join our team?

During this four-month internship within the after-sales customer service department, your primary objective will be to design and develop software tools aimed at improving customer support.

Here is a more detailed overview of your responsibilities:

You will begin by studying the needs of Event Managers. This involves understanding the issues they encounter, the most frequently asked questions, and the current gaps in the service. Once the needs are identified, you will move on to the design phase. You will be responsible for designing software tools or online platforms that will streamline problem resolution for both customers and the support team. Your internship will also include a continuous improvement component. You will gather feedback from customers and the CS team to refine and constantly improve the tools you have created. Finally, you will generate periodic reports on the effectiveness of the tools you have implemented. You will monitor the performance of the customer service to ensure that the improvements made have a positive impact. This internship will allow you to combine customer service skills with tool development skills, all in the stimulating and exciting context of the aerospace industry.

What will your day-to-day look like?

• Automate and improve existing reports.
• Develop through Power BI, tools and reports to enable better decision-making in Spare parts organization.
• Develop processes and methodology to improve the quality of the master data (Pricing, ELM codes, model family group...).

What do you need to be successful?

• Be eligible to work in Canada.
• Be enrolled in a Canadian university throughout your internship.
• Be able to work on-site in the province where you are hired if applicable.
• Pursuing studies in Business Administration or in Mechanical, Software, Computer, Industrial, or Aerospace Engineering.
• Develop and initiate optimization strategies to support our clients.
• Support motor event managers.
• Coordinate and support continuous improvement initiatives.
• Implement solutions that can be applied on a global scale with a view to global standardization.
• A good knowledge of the English language, both written and spoken, is required for this the operational needs of the Employer and the people with whom the [candidate] will interact.

Assets:

• Organizational skills.
• Project management skills.
• Ability to handle multiple tasks with varying priorities simultaneously.

Although this position is part of a French-speaking work environment, it requires a working knowledge of English to read and understand specialized instructions, plans, drawings and technical terms that may emanate from international organizations, as well as to write and sometimes communicate in English with customers, suppliers or international colleagues.

Working at Pratt & Whitney Canada

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates. At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms.

At Pratt & Whitney Canada, you have the opportunity to make a difference every day—just look up. Are you ready to go beyond?

The selected candidate will be required to complete a criminal background check and any applicable clearances with respect to the handling and transfer of controlled goods. Employment is conditional upon the successful completion of these checks and obtaining the required clearances. Failure to do so will result in the withdrawal of the employment offer.