International Student Support Coordinator

Dalhousie University; Halifax; Hybrid; CAD 67,939,000 - 86,012,000; Full time

Job summary

Dalhousie University in Halifax, NS is seeking an International Student Support Coordinator to provide comprehensive support for international students, exchange participants, visiting researchers, and Centre operations.

Reporting to the Director of the International Centre, you will be the frontline contact, support inbound/outbound study abroad, coordinate orientations, communications, and ensure efficient office operations.

Qualifications

• Business/Administrative Professional diploma with 3–5 years of relevant experience (or equivalent).
• Experience delivering excellent client service in a fast-paced, student-centered environment.

Responsibilities

• Serve as frontline contact for International Centre visitors and inquiries.
• Provide administrative support for inbound/outbound study abroad programs.
• Assist visiting researchers and coordinate with campus partners for arrivals.
• Organize orientations and welcome sessions for inbound exchanges.
• Coordinate centre communications via emails, newsletters, and social media.
• Support records management, reporting, and office logistics.

Skills

Client service

Intercultural competence

Organization

Written & verbal comms

Tech proficiency

Education

Business/Administrative diploma

Tools

Microsoft Office

Databases

Social media

Job description

International Student Support Coordinator

Position Title International Student Support Coordinator

Research Project

Department/Unit

Department/Unit International Centre

Location

Posting Number

Posting Number S243-26

Employee Group

Employee Group NSGEU Local 77

Position Type

Position Type Term

Duration of Contract (if applicable)

Duration of Contract (if applicable) 2 years

Employment Type

Employment Type Full Time

Full-time Equivalency (FTE)

Full-time Equivalency (FTE) 1.0

Salary $29.18 - $36.94 per hour ($49,317 - $62,436 per annum, 32.5 hours per week)

Classification

Classification C6

Provisional Statement

This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role.

Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

Job Summary

Student Affairs is a collection of integrated units that collaborates with faculty, staff and students to enhance the student experience. We promote an inclusive, holistic and student-centric approach to learning and academic success and act as a professional resource in the delivery of evidence-based student enrolment, wellness, development and academic support programs and services.Reporting to the Director, International Centre, the International Student Support Coordinator serves as a primary point of contact for the International Centre, providing comprehensive support for international students, exchange and study abroad participants, visiting international researchers, and International Centre operations.

Key Responsibilities

• Serve as the primary front-line contact for International Centre visitors and inquiries, providing information, referrals, and service support.
• Provide front-line, administrative support to Dalhousie’s inbound and outbound study abroad and exchange programs, including guidance to / support for prospective and current exchange students during the application, nomination, pre-departure, travel, and post-return stages.
• Work with visiting international researchers and their supervisors, and collaborate with campus partners, to facilitate preparations for their arrival.
• Organize orientations and post-return debrief opportunities for outbound exchange students, and welcome sessions and social activities for inbound exchange students.
• Coordinate International Centre communications via its main platforms, including International Centre emails, newsletters, website updates, and social media accounts.
• Support the efficient operation of the International Centre, including records management, reporting, office administration, ordering supplies, and ensuring the smooth operation of the Centre’s appointment booking system.

Note

Due to operational requirements, the successful applicant is required to work in-person on campus.

Required Qualifications

• Business/Administrative Professional diploma plus approximately three to five years’ relevant experience (or equivalent combination of training and experience).
• Demonstrated experience providing exceptional client service and supporting diverse student populations in a fast-paced, student-centered environment.
• Strong intercultural competence, with the ability to communicate effectively and work respectfully with individuals from diverse cultural backgrounds.
• Excellent organizational and administrative skills, including the ability to manage multiple priorities, maintain accurate records, coordinate events, and meet deadlines with minimal supervision.
• Strong written and verbal communication skills, including experience developing communications, social media content, and student-facing resources.
• Proficiency with technology and information systems, including databases, Microsoft Office, and social media platforms, as well as the demonstrated ability to learn new systems.

Assets

• Experience working in a post-secondary education environment.
• Familiarity with Canadian immigration regulations and requirements in so far as they apply to international students.
• First-hand experience as an international/exchange student.
• Proficiency in additional language(s).

The successful candidate is expected to demonstrate proficiency in Dalhousie’s core competencies, in particular:

• Self-Awareness & Professionalism
• Integrity
• Respect & Inclusion
• Adaptability
• Knowledge & Thinking Skills

Additional Information

Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.

Application Consideration

Non-probationary bargaining unit employees ( NSGEU local 77) are given priority consideration. All other applications will be considered when there is no qualified candidate from the bargaining unit.
We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or People and Culture.

Diversity Statement

Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi’kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity-deserving groups listed above. For more information, including details related to our Employment Equity Policy and Plan and definitions of equity-deserving groups please review our Employment Equity information.If you require any support for the purpose of accommodation, such as technical aids or alternative arrangements, please let us know of these needs and how we can be of assistance. Dalhousie University is committed to ensuring all candidates have full, fair, and equitable participation in the hiring process. Our complete Accommodation Policy can be viewed here .

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