International Operations Coordinator

Saskatchewan Polytechnic Alumni

Saskatoon

On-site

CAD 54,000 - 64,000

Full time

8 days ago

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Job summary

Saskatchewan Polytechnic Saskatoon Campus is seeking an International Operations Coordinator to support multiple International Education areas. You will triage inquiries from prospective and current international students and coordinate inquiries via phone, email, appointment systems, social media and CRM platforms to ensure timely, student-focused service.

In addition to student support, the role manages financial, logistical, and operational coordination, including purchasing, processing and

Qualifications

Recognized diploma in Business Administration, Accounting or Office Administration.
Experience using data management and ERP/systems like Banner, CRM or SharePoint is preferred.
Strong organizational and time-management skills are essential.

Responsibilities

Triage inquiries from prospective and current international students via multiple channels.
Coordinate financial records, purchasing, invoicing and budget input for the department.
Arrange domestic and international travel, events and related logistics for students and staff.

Skills

Business Admin Diploma

Accounting Diploma

Office Admin Diploma

Education

Business Admin/Accounting/Office Admin Diploma

Tools

MS Office

Banner

CRM

SharePoint

Job description

Job Content (SDF) Details

Competition Number P17826

Posting Title International Operations Coordinator

Classification Band 6

Location Saskatchewan Polytechnic Saskatoon Campus

Other Location(s) Saskatchewan Polytechnic Saskatoon Campus Building Other Building

Date Posted 08/21/2026

Closing Date 09/01/2026

JIQ # 226

Start Date 09/14/2026

End Date Open Until Filled

No Ongoing No Category of work Full Time Bargaining Unit Professional Services

Hours of Work Regulated 36 hours (5/4 work pattern)

Salary Range $2,075.08 to $2,479.38 bi-weekly Temporary Market Stipend Incumbent Total Assigned days (AC) / Total Hours per biweekly pay

Regulated 36 (5/4 work pattern)/72 hours per biweekly pay

Posting Status Open

Special Instructions to Applicants

Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.

Job Duties

Reporting to the Director of International Enrollment, the International Operations Coordinator plays a central role in providing operational support to multiple International Education areas. The position serves as a primary point of contact for prospective and current international students, leading the triage and coordination of inquiries received through phone, email, appointment systems, social media, and client relationship management platforms to ensure timely, accurate, and student focused service.

In addition to student support, the role is responsible for financial, logistical, and operational coordination for the department. This includes acting as the lead resource for purchasing, processing, and reconciling overseas contractor and agent accounts, coordinating invoice payments, and supporting budget activities. The position also manages departmental logistics such as domestic and international travel arrangements, expense claims, and event coordination for international student engagement activities, including, from time to time, partners participating in Saskatchewan Polytechnic visits.

Primarily, The Position Will Serve 4 Main Functions:

Prospective and current international student support

This position will play a lead role in triaging inquiries from prospective and current international students through a variety of methods – phone, email, appointment booking, social media and client relationship management software. Proficiency in a second language is considered an asset.

Assess, problem solve, and triage issues related to meeting scheduling, workshops, orientations, or the provision of accommodations in collaboration with relevant stakeholder units.
Assess, respond to, and triage difficult situations involving prospective and current students using a trauma informed approach, including deescalating emotionally charged situations.
Ensure confidentiality, sensitivity, and discretion in all employee and student interactions in alignment with International Education and Student Services practices.
First point of contact for international students and visitors to Canada

Finance, budget and purchasing

Act as lead resource for departmental purchasing, processing and reconciling overseas contractor and agent accounts, coordinate and pay invoices.

Work with the Agent Relations Specialist and Manager, International Enrolment, to monitor, compile, and reconcile financial records, including adjustments for foreign currency exchange.
Provide support in keeping financial records for educational agent and in-country representative agreements and activities, ensuring strong attention to detail for each specific contract.
Support the International Education Director and Managers in developing budget input forms and providing input for divisional budget projections.
Support reconciliation of international events and travel expense forms, including calculating varying per diems and reconciling exchange rates.

Logistics and management support

Coordinate all travel for the department, including overseas travel and process expense claims; support event coordination for both prospective and current international students, and when required for students going abroad on Saskatchewan Polytechnic approved Global.

Ensure Saskatchewan Polytechnic visitors are prepared for visa applications and have all required details for engagement activities.
In collaboration with the International Education AVP, the Director and Managers review and update technical guidance, with particular attention to insurance, travel advisories, and Saskatchewan Polytechnic policies and procedures.
Act as the departmental contact for inbound and outbound delegations and visits and provide Saskatchewan Polytechnic and external personnel with information related to deployment in accordance with institutional policies and procedures. This includes, but is not limited to, passport and visa requirements, flights, health insurance, travel advances, and accommodations.

Learning Experiences

File management – take the lead role organizing office files, appointment booking and supporting the department as directed by Manager(s) and director.

Respond to information requests regarding programs and courses.
Remain current and informed on the institutional policies, procedures, programs, services, and activities, and contribute to the development of departmental and unit protocols and guidelines related to International Education support.
Assist with the ongoing review and updating of departmental website pages and intranet content and provide logistical support for communications-related initiatives.

Qualifications, Skills, Abilities And Experience

Recognized Business Administration, Accounting or Office Administration Diploma or an equivalent combination of recent relevant training and experience.
Three (3) years of recent and relevant experience in an administrative role.
Intermediate computer skills with MS Office and proficient with using data management and software systems such as Banner, CRM and Sharepoint or other enterprise resource planning, data base and/or document management systems.
Knowledge of Saskatchewan’s post-secondary, secondary and adult education systems.
Ability to manage difficult and high-conflict situations including de-escalating and resolving conflict.
Excellent organizational, coordinating and time management skills.
Ability to work independently and cooperatively in a team environment while ensuring that deadlines, goals and objectives are met.
Advanced communication and problem-solving skills.
Excellent interpersonal and customer service skills.
Ability to use a variety of communication tools, including social media platforms, to effectively engage with international students and communicate with internal and external stakeholders.
Demonstrated cultural awareness, cross cultural competence and sensitivity to diverse cultural, religious, and social groups.