Internal Support / Customer Service Representative

Can-aqua International; Ottawa; Hybrid; CAD 42,000 - 56,000; Full time

Job summary

Can-Aqua is seeking an Internal Support / Customer Service Representative to deliver outstanding service to our clients via calls and emails. You will support external representatives on projects and join a motivated team.

Key duties include handling orders, preparing quotations, providing delivery and pricing information, answering technical questions, and maintaining strong relationships with customers to grow sales.

Qualifications

• Min 3 years of experience in the plumbing industry.
• Energetic, professional with good communication and interpersonal skills.
• Demonstrate PC literacy and proficiency with Microsoft Office Suite.
• Highly motivated self-starter who can work autonomously and as part of a team.

Responsibilities

• Answering calls and emails
• Providing customers with on time delivery information
• Providing prices
• Answering technical questions
• Supporting our customers and other team members by responding to requests promptly
• Manage the complete project sales cycle (from quotation to coordination of product delivery)
• Preparing quotations and processing orders on behalf of external sales staff
• Ensure accuracy in pricing, inventory and order information provided to customers
• Ensure that deliveries are correctly executed and communicated to all parties involved in the shipping process
• Establish and maintain relationships with new and existing customers by telephone or e-mail, with the aim of encouraging additional sales
• Meet sales targets set by management by promoting or up-selling products
• Participate in various training and promotional activities

Skills

Customer service

Communication skills

Interpersonal skills

Teamwork

MS Office

Autonomous worker

Tools

MS Office

Job description

Internal Support / Customer Service Representative

Can-Aqua is a manufacturer’s agent specializing in the representation, specification and distribution of specialize mechanical products in the plumbing industry. Family-owned since 1971, we’ve been in the business for over 50 years. At Can-Aqua, we strive to understand our customers’ needs and establish a relationship based on trust. We offer personalized service to our customers, including technically qualified advisors, training and local warehousing.

Job Description :

Can-Aqua is looking for an Internal Support / Customer Service Representative who can deliver outstanding customer service to our clients through calls and emails, be responsible for supporting fellow external representatives on projects worked on and who can integrate well with our motivated, engaged and dynamic team.

• Answering calls and emails
• Providing customers with on time delivery information
• Providing prices
• Answering technical questions
• Supporting our customers and other team members by responding to requests promptly
• Manage the complete project sales cycle (from quotation to coordination of product delivery)
• Preparing quotations and processing orders on behalf of external sales staff
• Ensure accuracy in pricing, inventory and order information provided to customers
• Ensure that deliveries are correctly executed and communicated to all parties involved in the shipping process
• Establish and maintain relationships with new and existing customers by telephone or e-mail, with the aim of encouraging additional sales
• Meet sales targets set by management by promoting or up-selling products
• Participate in various training and promotional activities

Qualifications:

• Min 3 years of experience in the plumbing industry
• Energetic, professional with good communication and interpersonal skills.
• Demonstrate PC literacy and proficiency with Microsoft Office Suite.
• Highly motivated self-starter who can work autonomously and as part of a team.

Working Conditions:

• At the office – 5 days a week
• Support for balance between family & professional life.