Intermediate / Senior Accident Benefits Advisor

Aviva Canada; Oakville; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

Aviva Canada is seeking an Intermediate / Senior Accident Benefits Advisor to join their dynamic team. The role involves interpreting insurance contracts and managing Accident Benefits claims with a focus on customer service excellence. With a strong commitment to values like Care and Community, the company offers competitive rewards and outstanding career development opportunities, along with a flexible hybrid work model.

Benefits

Competitive rewards package

Annual bonus eligibility

Flexible vacation policy

Programs promoting diversity, equity, and inclusion

Corporate wellness initiatives

Qualifications

• At least 2 years of Accident Benefits claims handling experience.
• Large Loss experience preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Interpret insurance contracts and establish reserves.
• Gather investigative reports and conduct medical examinations.
• Manage claim processes and resolve claims issues.

Skills

Customer service

Communication

Organizational skills

Adaptability

Education

College Diploma / Associate Degree

CIP designation or working towards it

Bachelor Degree in related field

Tools

Insurance contracts

Computer programs and databases

Job description

Intermediate / Senior Accident Benefits Advisor

Join our team at Aviva Canada as an Intermediate / Senior Accident Benefits Advisor . We are committed to our Values – Care, Commitment, Community, and Confidence – and are looking for customer-focused individuals to ensure the timely and equitable resolution of sophisticated Accident Benefit claims.

What You’ll Do

• Interpret insurance contracts, resolve policy coverages, and establish reserves according to corporate guidelines.
• Handle Accident Benefits claims appropriately based on your authority, knowledge, and expertise.
• Gather investigative reports, conduct independent medical examinations when needed, and collect statements from insureds, witnesses, and specialists.
• Educate customers and providers about auto reform changes.
• Manage all aspects of the claim process within company guidelines.
• Resolve claims issues related to legislation and settlement negotiations.
• Ensure service levels and quality standards are met.
• Educate insureds about the Premiere Healthcare network.
• Participate actively in training and file clinic sessions.

What You’ll Bring

• College Diploma / Associate Degree or equivalent experience.
• At least 2 years of Accident Benefits insurance claims handling experience.
• Large Loss experience is preferred.
• Post-secondary Education (College Diploma or Bachelor Degree) in a related field.
• CIP designation or working towards it is required.
• Excellent customer service and communication skills.
• Ability to learn quickly and adapt in a fast-paced environment.
• Strong organizational skills.
• Proficiency with various computer programs, databases, and software.

What You’ll Get

• Competitive rewards package including base salary, annual bonus eligibility, retirement savings, share plan, health benefits, wellness programs, and volunteer opportunities.
• Outstanding career development opportunities and support for professional education.
• Flexible vacation policy with the option to purchase additional days.
• Programs promoting diversity, equity, and inclusion.
• Corporate wellness initiatives supporting physical and mental health.
• Hybrid flexible work model.

Please note : We may use AI tools during the recruitment process. This position is posted both internally and externally. Aviva Canada provides accommodations for employees with disabilities—please contact your Talent Acquisition Partner if needed.

• Seniority level : Mid-Senior level
• Employment type : Full-time
• Job function : Sales and Business Development