Intermediate/Senior Accident Benefits Advisor

Aviva; Oakville; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Join Aviva as a Healthcare Service Advisor, where you'll ensure timely resolution of Accident Benefit claims. This role demands strong customer service and communication skills, a College Diploma, and relevant experience. Enjoy a competitive rewards package and opportunities for professional development within a supportive environment.

Benefits

Annual bonus eligibility

Retirement savings plan

Health benefits

Competitive vacation package

Corporate wellness programs

Professional development support

Hybrid flexible work model

Qualifications

• 2+ years of Accident Benefits insurance claims handling experience required.
• CIP or working towards CIP is required for licensing.
• Experience with large loss claims is preferred.

Responsibilities

• Interpret insurance contracts and resolve policy coverages.
• Acquire investigative reports and educate customers about changes.
• Assist in resolving claims issues and ensure service levels are met.

Skills

Customer service skills

Communication skills

Organizational skills

Adaptability

Education

College Diploma or Associate Degree

Bachelor Degree in related field

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. We’re looking for Healthcare Service Advisors to join our Healthcare Services team to ensure timely and equitable resolution of sophisticated Accident Benefit claims.

Are you a customer focused individual looking to take the next step in their career?

Come join our team!

What you’ll do:

• Interpret insurance contracts, resolve policy coverages, establish and adjust reserves in accordance with corporate guidelines

• To appropriately handle Accident Benefits claims according to individual authority, knowledge and expertise.

• Acquire investigative reports, independent medical examination where appropriate, statements from insured's/witnesses and other specialists as required

• Educate customers and providers of any new auto reform changes

• Ensure all aspects of the claim process are handled optimally and within company guidelines

• Assist in resolving claims issues with respect to interpretations, as they relate to the legislation and settlement negotiations

• Ensure service levels and quality standards are met by approved specialists

• Educate our insureds about Premiere Healthcare network

• Attend and actively participate in training and file clinic sessions

What you’ll bring:

• College Diploma/ Associate Degree or similar experience

• 2+ years of Accident Benefits insurance claims handling experience (required)

• Large Loss experience is preferred

• Post-secondary Education (College Diploma or Bachelor Degree) in related field.

• CIP or working towards CIP is required for licensing

• Excellent customer services skills

• Excellent communication skills

• Ability to learn and adapt to a fast paced environment

• Good organization skills

• Ability to adapt and work within various computer programs, databases and software

What you’ll get:

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year

• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

• Corporate wellness programs to support our employees’ physical and mental health

• Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.