Intermediate/Senior Accident Benefits Advisor

Aviva plc; Toronto; Hybrid; CAD 45,000 - 85,000; Full time

Job summary

Join a dynamic healthcare services team at an established industry player, where you can make a real impact on Accident Benefits claims. This role is perfect for customer-focused individuals eager to advance their careers. You'll interpret insurance contracts, handle claims, and ensure optimal service levels while educating clients about new reforms. With a competitive salary range and a compelling rewards package, including health benefits and career development opportunities, you'll thrive in a supportive environment that values diversity and inclusion. Embrace a hybrid work model and contribute to a team that genuinely cares about its members and the community.

Benefits

Annual Bonus Eligibility

Retirement Savings Plan

Health Benefits

Personal Wellness Programs

Competitive Vacation Package

Professional Development Support

Corporate Wellness Programs

Volunteer Opportunities

Qualifications

• 2+ years of experience in Accident Benefits insurance claims handling.
• CIP or working towards CIP is required for licensing.

Responsibilities

• Interpret insurance contracts and handle Accident Benefits claims.
• Educate customers about new auto reform changes and service levels.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Adaptability

Education

College Diploma/Associate Degree

Bachelor Degree in related field

Tools

Computer Programs

Databases

Insurance Software

Job description

Intermediate/Senior Accident Benefits Advisor

Apply locations Toronto posted on Posted 2 Days Ago job requisition id R-151431

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. We’re looking for Healthcare Service Advisors to join our Healthcare Services team to ensure timely and equitable resolution of sophisticated Accident Benefit claims.

Are you a customer focused individual looking to take the next step in their career?

Come join our team!

What you’ll do:

• Interpret insurance contracts, resolve policy coverages, establish and adjust reserves in accordance with corporate guidelines
• Handle Accident Benefits claims according to individual authority, knowledge and expertise
• Acquire investigative reports, independent medical examinations where appropriate, statements from insureds/witnesses and other specialists as required
• Educate customers and providers of any new auto reform changes
• Ensure all aspects of the claim process are handled optimally and within company guidelines
• Assist in resolving claims issues with respect to interpretations, as they relate to the legislation and settlement negotiations
• Ensure service levels and quality standards are met by approved specialists
• Educate our insureds about Premiere Healthcare network
• Attend and actively participate in training and file clinic sessions

What you’ll bring:

• College Diploma/ Associate Degree or similar experience
• 2+ years of Accident Benefits insurance claims handling experience is required
• Large Loss experience is preferred
• Post-secondary Education (College Diploma or Bachelor Degree) in related field.
• CIP or working towards CIP is required for licensing
• Excellent customer service skills
• Excellent communication skills
• Ability to learn and adapt to a fast paced environment
• Good organization skills
• Ability to adapt and work within various computer programs, databases and software

What you’ll get:

• The salary band for this position ranges from $45,600.00 to $84,600.00. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees’ physical and mental health
• Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.