Intermediate Representative- Bodily Injury/Casualty

Definity Financial Corporation; Southwestern Ontario; On-site; CAD 51,000 - 94,000; Full time

Job summary

Definity Financial Corporation is seeking an experienced claims professional to manage a portfolio of Intermediate Bodily Injury claims in a dynamic, fast-paced environment.

The role involves coordinating with underwriting and leadership, confirming coverages, and handling mediations and settlements. Strong communication, teamwork, and independence are essential, with bilingual proficiency and multi-province licensing considered assets.

Qualifications

• University degree, a college diploma or the CIP designation.
• Minimum 3 years of claims handling experience, auto adjusting experience preferred.
• Professional, friendly and courteous in all interactions, whether with customers or co-workers.
• Perform well in a busy operation and remain calm under pressure.
• Team player adaptable to a changing environment.
• You’re dependable with strong interpersonal skills.
• You have strong communication skills.
• You’re focused on building engagement and culture.
• Proficient in MS Office and strong computer skills.
• Bilingualism in both English and French or other languages is an asset.
• Licensed in multiple provinces is an asset.

Responsibilities

• Managing a portfolio of Intermediate Bodily Injury claims and related files.
• Engaging with underwriting and senior leadership to coordinate claim strategy.
• Confirming policy coverages, investigating liability and quantum; maintaining detailed records.
• Participating in mediations, pre-trials and settlement initiatives.
• Directing and instructing Defence Counsel and negotiating settlements where appropriate.

Skills

Claims handling

Auto adjusting

Interpersonal skills

Communication

Team player

Dependable

Bilingual asset

Licensed in provinces asset

Education

University degree

College diploma

CIP designation

Tools

MS Office

Job description

The Opportunity

Reporting to the Leader, National Casualty and Bodily Injury Claims, you have a track record of progressively challenging claims handling.You will be accountable for the investigation, negotiation and settlement of Intermediate Third-Party Bodily Injury claims. You are motivated by a challenge and strive to continually develop yourself and others. You actively support change and seek to improve. You have effectively managed a portfolio of Automobile Bodily Injury, or Accident Benefit Claims, or Automobile PD Claims of increasing complexity. You continually support the Team environment and raise your hand to assist others. You have a desire to be part of a diverse, highly engaged and high-performance team.

What to Expect

• Reporting to the Team Leader, Casualty, you are accountable for managing a portfolio of Intermediate Bodily Injury Claims.
• Engage all stakeholders in the effective management of a claim including underwriting and senior leadership
• Confirming policy coverages, investigating claims to determine liability and quantum. Maintaining detailed file records.
• Attending/participating in mediations, pre-trials and settlement initiatives.
• Settle claims directly with Plaintiff’s Counsel.
• Direct and Instruct Defence Counsel.
• Professional, friendly, and courteous in all interactions, whether with customer, co-workers or vendors
• Perform well in a busy operation and remain calm under pressure
• Strive to continually push the boundaries of your adjusting experience and personal learnings
• Team player adaptable to changing environment
• Strong written and verbal communication skills
• Ability to work independently

What You Bring

• University degree, a college diploma or the CIP designation
• Minimum 3 years of claims handling experience, auto adjusting experience preferred.
• Professional, friendly and courteous in all interactions, whether with customers or co-workers
• Perform well in a busy operation and remain calm under pressure
• Team player adaptable to a changing environment
• You’re dependable with strong interpersonal skills
• You have strong communication skills
• You’re focused on building engagement and culture
• Proficient in MS Office and strong computer skills
• Bilingualism in both English and French or other languages is an asset
• Licensed in multiple provinces is an asset

Salary Range: $51,300 - $94,400