Intermediate Claims Examiner - mercier

Bilinguallink; Mercier; On-site; CAD 70,000 - 85,000; Full time

Benefits offered by this job

Smart claims technology

Strategic input on claims strategy

In-person collaboration with veteran团队

Career progression toward senior roles

Professional development for CIP

Job summary

Forward Insurance Managers Ltd. in Canada seeks a seasoned claims professional to lead from the front, tackling complex files and shaping claims at scale with automation.

You will independently investigate and assess a caseload of property and casualty claims, exercise settlement authority, direct adjusters, and prepare detailed carrier and management reports. The role offers clear paths to senior leadership and ongoing CIP development.

Qualifications

• 3–5 years of insurance claims experience.
• CIP designation in progress or completed is preferred.
• Strong understanding of coverage analysis and reserve management.

Responsibilities

• Independently investigate and assess a caseload of property and casualty claims from first notice through closure.
• Exercise expanded settlement authority and make decisions on challenging files.
• Direct and evaluate independent adjusters and coordinate with legal counsel, vendors, and stakeholders.
• Analyze adjuster reports to determine coverage, liability, and damages.
• Maintain thorough file documentation and carrier reporting using claims technology.
• Prepare detailed reports and presentations for carriers and senior management.

Education

CIP designation

Post-secondary education

Tools

MS Office

Claims management systems

Job description

At Forward Insurance Managers Ltd., we’re not just processing claims—we’re revolutionizing them. As Canada’s fastest-moving InsurTech MGA, we combine expert claims handling with cutting-edge automation that turns chaos into clarity. We’re looking for a seasoned claims professional who’s ready to lead from the front, tackle complex files with authority, and help shape how we do claims at scale.

Location: Canada

Key Accountabilities:

• Independently investigate and assess a caseload of property and casualty claims from first notice through closure
• Exercise expanded settlement authority, making confident decisions on challenging files while escalating judiciously
• Direct and evaluate independent adjusters and coordinate with legal counsel, vendors, and stakeholders with confidence
• Analyze adjuster reports and supporting documentation to determine coverage, liability, and damages with accuracy
• Maintain thorough file documentation and carrier reporting using Forward’s claims technology platform
• Prepare detailed reports and presentations for carriers, senior management, and external stakeholders

Forward offers:

• Smart claims technology that removes the administrative burden and lets your expertise shine
• Real input on claims strategy, process optimization, and workflow improvements
• In-person collaboration with a veteran team that challenges and elevates your thinking
• A transparent path to senior roles with leadership actively invested in your progression
• Continuous professional development opportunities and support for CIP advancement
• Champion Forward’s culture, values, and operational standards across all claims activity

Qualifications:

• 3–5 years of insurance claims experience with a proven track record of managing files from intake through resolution
• CIP designation (or actively working toward completion); post-secondary education is a strong asset
• Sound understanding of coverage analysis, reserve management, and claims settlement principles
• Exceptional attention to detail with the ability to turn findings into clear, decisive action
• Professional-grade communication skills in both written and verbal formats
• Advanced proficiency with MS Office and claims management systems

Salary Range: CAD $70,000-$85,000

*Actual pay may be below or above range based on candidates’ knowledge, skills, and level of ability relative to expectations for the role applied to. Candidates with salary expectations outside of the range are encouraged to apply.

Ready to move Forward?

Please note that only those chosen for an interview will be contacted.