Intermediate Appeals Assistant

Tri-global Solutions Group Inc.; Edmonton; On-site; CAD 44,000 - 63,000; Full time

Job summary

Tri-global Solutions Group Inc. is seeking one Intermediate Administrative Assistant / Appeals Assistant (Edmonton) to join our Service Delivery team at the Ministry of Jobs, Economy, Trade and Immigration.

This contract role requires onsite work 5 days per week at 10405 Jasper Avenue, Edmonton, Alberta, with standard hours 08:00–16:00 Alberta time. The position supports Appeals Officers and internal stakeholders, including pre-hearing administration, hearing recording, and post-hearing file

Qualifications

• High School Diploma or GED required if applying.
• Clear verbal and written communication skills essential.
• Exceptional organizational skills with ability to prioritize.
• Attention to detail across all tasks and documents.
• 2+ years in similar roles or related experience preferred.

Responsibilities

• Provide efficient, accurate support to Appeals Officers pre-hearing correspondence and document indexing.
• Manage hearing communications, set up teleconference/video info, and assist parties and panels.
• Maintain ACES statuses and verify timelines for decisions and related work.
• Format and proof decisions for publication and public access per style guide.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Multitasking

Stakeholder coordination

Education

High School Diploma/GED

Post-secondary education in office administration

Tools

Microsoft Office

Job description

INTERMEDIATE ADMINISTRATIVE ASSISTANT / APPEALS ASSISTANT (Edmonton)

Requisition #: R26-3608 (GOAPRDJP00001040)

Location: Edmonton, Alberta (Onsite, 5 days per week)

Engagement Type: Contract

Number of Resources required: 1

Rate (CAD): Up to $39.00 per hour / Commensurate with related experience and market competitiveness

Term: 6 months (2026-11-02 to 2027-04-30) with 12 month extension available (up to 18-month contract)

Hours per day: 7.25

Security Screening: Standard (Criminal Record Check)

Submission Deadline/Closing Date: October 6, 2026 (10:00 AM Mountain Time)

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Tri-global Solutions Group Inc. is seeking one (1) Intermediate Administrative Assistant / Appeals Assistant (Edmonton) to join our talented Service Delivery team at the Ministry of Jobs, Economy, Trade and Immigration (Government of Alberta).

WORK MODEL: The successful contractor(s) will be working onsite 5 days per week at 10405 Jasper Avenue, Edmonton, Alberta. Work must be done from within Alberta, due to network and data security policies. Applicants must be authorized to work in Canada to apply (Canadian Citizen or Permanent Resident). Standard Hours of work are 08:00 – 16:00 Alberta time, Monday through Friday excluding holidays. Successful contractor(s) will be responsible for their own parking. Public Transit is available in all locations. Some locations have paid public parking options.

Thank you.

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PROJECT OVERVIEW

The Appeals Commission (the “Commission”) is an administrative tribunal established under the Workers’ Compensation Act as the final level of appeal for worker’s compensation matters in the province of Alberta. The Appeals Commission consists of four diverse divisions including a tribunal made up of adjudicators and staff; an advocate office that operates as an independent program; a medical panels program that facilitates an independent medical panel process; and a secretariat that provides administrative and operational support to all components of the organization.

Reporting to the Senior Appeals Assistant, the temporary Appeals Assistant (AA) role is the main point of contact on the day of the appeal hearing. The AA is required to provide a wide range of front line assistance to external parties to the appeal, as well as support and guidance to internal stakeholders such as Appeals Officers, Hearing Chairs, Vice Chairs and Commissioners, in matters relating to the AA role. Before the hearing, the AA is solely response for pre-hearing administration. During the hearing, the AA oversees the hearing recording, manages the parties assists the panel and the parties with additional appeal-related documents, and is expected to take the lead of parties become distressed. After the hearing, the AA is responsible for updating the appeal file, and once the decision is written, the AA is required to format, proofread and send the appeal decision for publication and distribution.

DESCRIPTION OF SERVICES

Key Responsibilities:

1. 1. Providing efficient and accurate support to Appeals Officers – Prepares and disperses Appeals Officers’ (AOs) correspondence to participating parties – Creates the Document Index for the Appeal Documents Package (ADP) – Informed the assigned Appeals Officer of any new submissions or circumstances occuring at the hearing (e.g. last minute submissions provided, requests for travel, changes of address, provisions of a wage loss form to the parties, etc.), following up where an adjournment occurs
2. 2. Manages hearing communications and situational irregularities fo scheduled hearings – Notifies the panel of any prehearing anomolies that might impact the success of the hearing – Coordinates set up and sharing of teleconference/video conference information with the parties and the panels – Instruct parties in how to participate in all formats of hearings – in person, teleconference, video – Attends, records hearings hearings, troubleshoots and resolves any process or technical problems – Responds to party inquiries and concerns prior to commencement of the hearing – Supports clients, including when distress, emergency or crisis situations arise
3. 3. Ensures correct statuses are maintained – Enter statuses on ACES for work completed on hearing chair decisions, ADPs, and AO correspondence – Ensures ACES status benchmarks are maintained to reflect timelines for assigned work from Hearing Chairs and AOs – Confirms the status of an appeal with the Hearing Chair upon completion of a hearing to meet the AC decision timelines – Resolves any errors or omissions of stats with IT Coordinator to ensure accurate reporting
4. 4. Audits and prepares Hearing Chair decisions for distribution – Formats and proofs policy and legislation in the draft decision document – Provides plain language and other editing feedback to the Hearing Chair – Ensures decisions documents re in accordance with approved Appeals Commission style guide and decision format protocol – Processes errors flagged in an issues decision – Communicates with Hearing Chairs regarding any suggested changes and/or apparent errors – Ensures the final decision document is publication ready for uploading on CanLII for public access

MANDATORY SKILLS

• High School Diploma/GED. (Yes or No)
• Clear verbal and written communication skills and the ability to interact professionally with a diverse group. (Yes or No)
• Exceptional organizational skills and ability to prioritize multiple responsibilities. The ability to work on multiple projects at one time and to prioritize tasks. (Yes or No)
• The ability to pay attention to detail. (Yes or No)
• Experience adapting to new business environments business and technical teams, coordinating with vendors, managing stakeholder relationships, and facilitating collaboration to achieve project objectives. (2 years+)
• Experience using Microsoft Office Suite tools. (2 years+)
• Experience working in a fast-paced role, to problem solve/troubleshoot, while working independently and in a team environments. (2 years+)
• Relevant experience in a role similar to this. Experience must be applicable to this role. (2 years+)
• Experience working with clients/stakeholders to identify, gather, document, and analyze business data and process requirements. (2 years+)

DESIRABLE / NICE TO HAVE SKILLS

• Relevant post-secondary education in the area of office administration. Acceptable education includes degrees, diplomas and certificates. (Yes or No)
• Experience with Information Governance, or records management and information management. (2 years+)
• Experience with information management concepts, privacy, and security issues relating to ATIA (Access to Information Act) and POPA (Protection of Privacy Act) – previously known as FOIP. (2 years+)
• Experience working directly within the Government of Alberta, 1GX (SAP), or a comparable Canadian public-sector ERP environment. (2 years+)
• Experience working with workers compensation systems (i.e. WCB). (2 years+)

NOT FOR YOU?

Check out our other opportunities or follow us on LinkedIn. We thank all candidates in advance. Only candidates selected for an interview will be contacted.

WHY WORK WITH TRI-GLOBAL?

• Empower positive change by enabling our clients to revolutionize innovation and technology, elevating them to a higher level of excellence and efficiency.
• Join an exceptional and committed team that redefines the landscape, forging a distinctive path towards success.
• Engage in stimulating and captivating projects that push boundaries and keep you constantly motivated.