Appeals Administrative Assistant

Tri-global Solutions Group Inc.; Calgary; On-site; CAD 32,000 - 54,000; Full time

Job summary

Tri-global Solutions Group Inc. is seeking an Intermediate Administrative Assistant / Appeals Assistant (Calgary) to join our Service Delivery team at the Ministry of Jobs, Economy, Trade and Immigration.

This onsite contract runs 6 months with potential extension, working 7.25 hours per day, five days a week. The AA acts as the main contact on hearing days, supporting Appeals Officers, coordinating hearings, handling documents, updating files, and ensuring decisions are prepared for publication

Qualifications

• High School Diploma/GED required.
• 2+ years coordinating with vendors and stakeholders.
• 2+ years using Microsoft Office Suite.
• 2+ years in a fast-paced role requiring independent and team work.
• 2+ years in a role similar to this.
• 2+ years gathering and analyzing business data and process requirements.

Responsibilities

• Support Appeals Officers by preparing and dispersing correspondence.
• Create the Document Index for the Appeal Documents Package (ADP).
• Notify the assigned Appeals Officer of new submissions and hearing updates.
• Coordinate hearing setup and share teleconference/video information with parties and panels.
• Attend hearings, record proceedings, troubleshoot issues, and assist distressed parties.
• Update appeal files post-hearing and format decision documents for publication.

Skills

Adaptability to new environments

MS Office proficiency

Stakeholder coordination

Problem solving

Fast-paced environment experience

Experience in similar role

Education

Office Admin Diploma

Post-secondary education in Office Administration

Job description

INTERMEDIATE ADMINISTRATIVE ASSISTANT / APPEALS ASSISTANT (Calgary)

Requisition #: R26-3607 (GOAPRDJP00001039)

Location: Calgary, Alberta (Onsite, 5 days per week)

Engagement Type: Contract

Number of Resources required: 1

Rate (CAD): Up to $39.00 per hour / Commensurate with related experience and market competitiveness

Term: 6 months (2026-11-02 to 2027-04-30) with 12 month extension available (up to 18-month contract)

Hours per day: 7.25

Security Screening: Standard (Criminal Record Check)

Submission Deadline/Closing Date: October 6, 2026 (10:00 AM Mountain Time)

Tri-global Solutions Group Inc. is seeking one (1) Intermediate Administrative Assistant / Appeals Assistant (Calgary) to join our talented Service Delivery team at the Ministry of Jobs, Economy, Trade and Immigration (Government of Alberta).

PROJECT OVERVIEW

The Appeals Commission (the “Commission”) is an administrative tribunal established under the Workers’ Compensation Act as the final level of appeal for worker’s compensation matters in the province of Alberta. The Appeals Commission consists of four diverse divisions including a tribunal made up of adjudicators and staff; an advocate office that operates as an independent program; a medical panels program that facilitates an independent medical panel process; and a secretariat that provides administrative and operational support to all components of the organization.

Reporting to the Senior Appeals Assistant, the temporary Appeals Assistant (AA) role is the main point of contact on the day of the appeal hearing. The AA is required to provide a wide range of front line assistance to external parties to the appeal, as well as support and guidance to internal stakeholders such as Appeals Officers, Hearing Chairs, Vice Chairs and Commissioners, in matters relating to the AA role. Before the hearing, the AA is solely response for pre-hearing administration. During the hearing, the AA oversees the hearing recording, manages the parties assists the panel and the parties with additional appeal-related documents, and is expected to take the lead of parties become distressed. After the hearing, the AA is responsible for updating the appeal file, and once the decision is written, the AA is required to format, proofread and send the appeal decision for publication and distribution.

DESCRIPTION OF SERVICES

Key Responsibilities:

• Providing efficient and accurate support to Appeals Officers
  • Prepares and disperses Appeals Officers’ (AOs) correspondence to participating parties
  • Creates the Document Index for the Appeal Documents Package (ADP)
  • Informed the assigned Appeals Officer of any new submissions or circumstances occuring at the hearing (e.g. last minute submissions provided, requests for travel, changes of address, provisions of a wage loss form to the parties, etc.), following up where an adjournment occurs
• Manages hearing communications and situational irregularities fo scheduled hearings
  • Notifies the panel of any prehearing anomolies that might impact the success of the hearing
  • Coordinates set up and sharing of teleconference/video conference information with the parties and the panels
  • Instruct parties in how to participate in all formats of hearings – in person, teleconference, video
  • Attends, records hearings hearings, troubleshoots and resolves any process or technical problems
  • Responds to party inquiries and concerns prior to commencement of the hearing
  • Supports clients, including when distress, emergency or crisis situations arise
• Ensures correct statuses are maintained
  • Enter statuses on ACES for work completed on hearing chair decisions, ADPs, and AO correspondence
  • Ensures ACES status benchmarks are maintained to reflect timelines for assigned work from Hearing Chairs and AOs
  • Confirms the status of an appeal with the Hearing Chair upon completion of a hearing to meet the AC decision timelines
  • Resolves any errors or omissions of stats with IT Coordinator to ensure accurate reporting
• Audits and prepares Hearing Chair decisions for distribution
  • Formats and proofs policy and legislation in the draft decision document
  • Provides plain language and other editing feedback to the Hearing Chair
• Ensures decisions documents re in accordance with approved Appeals Commission style guide and decision format protocol
• Processes errors flagged in an issues decision
• Communicates with Hearing Chairs regarding any suggested changes and/or apparent errors
• Ensures the final decision document is publication ready for uploading on CanLII for public access

MANDATORY SKILLS

• High School Diploma/GED. (Yes or No)
• Experience adapting to new business environments business and technical teams, coordinating with vendors, managing stakeholder relationships, and facilitating collaboration to achieve project objectives. (2 years+)
• Experience using Microsoft Office Suite tools. (2 years+)
• Experience working in a fast-paced role, to problem solve/troubleshoot, while working independently and in a team environments. (2 years+)
• Relevant experience in a role similar to this. Experience must be applicable to this role. (2 years+)
• Experience working with clients/stakeholders to identify, gather, document, and analyze business data and process requirements. (2 years+)

DESIRABLE / NICE TO HAVE SKILLS

• Relevant post-secondary education in the area of office administration. Acceptable education includes degrees, diplomas and certificates. (Yes or No)
• Experience with Information Governance, or records management and information management. (2 years+)
• Experience with information management concepts, privacy, and security issues relating to ATIA (Access to Information Act) and POPA (Protection of Privacy Act) – previously known as FOIP. (2 years+)
• Experience working directly within the Government of Alberta, 1GX (SAP), or a comparable Canadian public-sector ERP environment. (2 years+)
• Experience working with workers compensation systems (i.e. WCB). (2 years+)

NOT FOR YOU?

Only candidates selected for an interview will be contacted.

WHY WORK WITH TRI-GLOBAL?

• Empower positive change by enabling our clients to revolutionize innovation and technology, elevating them to a higher level of excellence and efficiency.
• Join an exceptional and committed team that redefines the landscape, forging a distinctive path towards success.
• Engage in stimulating and captivating projects that push boundaries and keep you constantly motivated.