SSW - Senior Guest Experience Supervisor

Sweeping Corporation of America; Whistler; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Thermal journey access

On-site cafe discounts

Friends and family discount vouchers

Job summary

Scandinave Spa Whistler is seeking an Interim Senior Guest Experience Supervisor to lead the front desk, bistro and reservations teams, ensuring a consistently exceptional guest journey. This full-time temporary role starts immediately and extends through February 2027.

You’ll oversee daily operations, support training, scheduling and budgeting, resolve guest concerns professionally, and monitor feedback to drive service improvements. Flexibility to work weekends and holidays is required.

Qualifications

• Previous supervisory experience.
• Strong communication and interpersonal skills.
• Ability to remain calm, adaptable, and solutions-focused in a fast-paced environment.
• Proficiency with MS Word, Excel, Outlook, and SharePoint.
• Flexible and available to work weekends and holidays.

Responsibilities

• Oversee daily operations of the front desk, bistro, and reservations departments.
• Support team training, communication, and accountability to ensure consistent standards.
• Provide administrative support, including staff scheduling, payroll, budgeting, reporting, and inventory management.
• Resolve escalated guest concerns professionally and effectively, turning challenging situations into positive guest experiences.
• Monitor guest feedback to identify service improvement opportunities and enhance overall guest satisfaction.

Skills

Strong communication

Interpersonal skills

Leadership / Supervisory experience

MS Word

Tools

Microsoft Excel

Microsoft Outlook

SharePoint

Job description

Senior Guest Experience Supervisor

We’re looking for an Interim Senior Guest Experience Supervisor to assist in leading the teams that shape the guest experience at Scandinave Spa! This is a full-time temporary position starting immediately until end of February 2027.

At Scandinave Spa Whistler, our mission is to offer a haven for personal renewal in the Scandinavian age-old tradition, where body and mind find peace. Guests come to disconnect from daily stress and reconnect with themselves through hot baths, cold plunges, relaxation areas, and massage therapy.

How You’ll Make an Impact

• Oversee daily operations of the front desk, bistro, and reservations departments
• Support team training, communication, and accountability to ensure consistent standards are maintained.
• Provide administrative support, including staff scheduling, payroll, budgeting, reporting, and inventory management.
• Resolve escalated guest concerns professionally and effectively, turning challenging situations into positive guest experiences.
• Monitor guest feedback to identify service improvement opportunities and enhance overall guest satisfaction.

Rooted in our values:

Success in this role goes beyond operational excellence. We're looking for a leader who embodies our values and creates an environment where teams can thrive while delivering exceptional guest experiences.

• Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.
• Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.
• Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.

What Makes You a Great Fit

• Previous supervisory experience
• Strong communication and interpersonal skills.
• Ability to remain calm, adaptable, and solutions-focused in a fast-paced environment.
• Proficiency with Microsoft Word, Excel, Outlook, and SharePoint.
• Flexible and available to work weekends and holidays.

Employee Perks and Benefits

• Salary: $55,000 - $60,000 annually
• Complimentary Thermal Journey access
• On-Site Cafe Discounts
• Friends and Family discount vouchers