Interim Director, Program Operations

CANARIE; Ottawa; On-site; CAD 90,000 - 110,000; Full time

Job summary

CANARIE seeks an Interim Director of Program Operations to manage the Program Operations team and ensure effective organizational support. With responsibilities that include overseeing processes, managing staff, and implementing quality systems, the ideal candidate should have a strong background in operations and leadership in fast-paced environments.

Qualifications

• Minimum of 10 years related work experience
• Minimum of 5 years leadership experience
• Experience in operational roles

Responsibilities

• Lead the Program Operations team
• Oversee operational aspects and processes
• Develop and implement quality driven systems

Skills

Team building

Leadership

Problem solving

Attention to detail

Interpersonal skills

Education

College diploma or university degree

Tools

Microsoft Office

Job description

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CANARIE connects Canada to the world. Our programs equip researchers, students, and startups in Canada to excel on the global stage.

Together with our 13 provincial and territorial partners, we form Canada’s National Research and Education Network (NREN). This ultra-high-speed network connects Canada’s researchers and educators to each other and to global data, technology, and colleagues.

To strengthen the security of Canada’s research and education sector, we collaborate with our partners in the NREN, government, academia, and the private sector to fund, implement, and support cybersecurity initiatives. We also provide identity management services to the academic community through eduroam and identity and access management services.

Established in 1993, CANARIE is a non-profit corporation, with most of our funding provided by the Government of Canada.

Who We Are

We’re a small team of dedicated thinkers, innovators, and problem-solvers. Our team is positive, passionate, and collaborative.

We work with Canada’s higher-ed community, private sector, and government partners to ensure that Canada’s bright researchers and students benefit from the technologies and tools that are critical to their success. Together with our partners across the country, we work to ensure that Canada leads in research and innovation.

The Position: Interim Director Program Operations

The Interim Director, Program Operations is accountable for leading the Program Operations team and directing the effective operational support that ensures successful organizational operations which support program delivery.

This is a full-time, temporary position that reports to CANARIE’s Senior Director, Finance and Operations.

Key Responsibilities

• Manage direct reports, including providing ongoing coaching and staff development
• Lead and oversee the operational aspects of organizational operations, including enabling automation through tools, processes, and services support
• Oversee the development and implementation of quality data driven systems that measure key performance indicators (KPI’s) across CANARIE
• Develop processes, workflows and standard operating procedures that enable organizational operations to operate smoothly and efficiently.
• Develop and deliver internal presentations and training sessions to support team and organizational learning
• Participate in system implementation projects, may include taking a lead role on the operational implementation aspects
• Develop and review documentation, including meeting minutes, and internal documentation
• Travel may occasionally be required.
• Other related duties and responsibilities, as required.

The Ideal Candidate

To excel at CANARIE, you have a demonstrated capacity to work collaboratively on teams and are also an energetic self-starter with the self-motivation to work independently. You have excellent oral and written communication skills, and can count time management, problem solving, and managing multiple priorities as your strengths. You also share a dedication to CANARIE’s core values: service, teamwork, inclusion, innovation, quality, and integrity.

Bilingualism is preferred.

What You Bring

Education and Experience

• College diploma or university degree, or a suitable combination of education, experience, or other relevant training
• Minimum of 10 years of related and progressive work experience in operational roles
• Minimum of 5 years of leadership experience
• Experience with implementing and managing workflows, tools, people, and projects

Skills

• Exceptional team building and leadership skills
• Strong interpersonal and conflict resolution skills
• Ability to analyse complex problems and guide solution development and implementation
• Demonstrated ability to build trust and credibility with both internal and external stakeholders
• Ability to lead and work effectively in cross-functional teams
• Strong attention to detail and highly organized
• Strong working knowledge of the Microsoft Office suite

Come Work with Us

We are committed to employment equity and encourage anyone who can contribute to the diversification of ideas and perspectives to apply. For applicants with disabilities, accommodation is available upon request throughout the recruitment and assessment process.

If this seems to be the right fit for you, please send a note and your resume to [e-mail], and include the position title in your subject line.

We thank all applicants; however, only those selected for an interview will be contacted.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Temporary

Job function

• Job function

  Management

• Industries

  Technology, Information and Internet

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