Interim Director Program Operations

CANARIE Inc.; Ottawa; On-site; CAD 90,000 - 120,000; Full time

Job summary

CANARIE Inc. is seeking an Interim Director for Program Operations to lead the operations team and ensure effective program delivery. This full-time position involves managing teams, developing processes for organizational efficiency, and implementing quality systems to measure performance outcomes. The ideal candidate should have at least 10 years of relevant experience and strong leadership qualities.

Qualifications

• Minimum of 10 years experience in operational roles.
• Minimum of 5 years leadership experience.
• Bilingualism preferred.

Responsibilities

• Manage direct reports and oversee operational aspects.
• Develop processes for efficient organizational operations.
• Implement quality data-driven systems for KPI measurement.

Skills

Team building

Leadership

Interpersonal skills

Conflict resolution

Problem solving

Time management

Attention to detail

Education

College diploma or university degree

Tools

Microsoft Office Suite

Job description

The Interim Director, Program Operations is accountable for leading the Program Operations team and directing the effective operational support that ensures successful organizational operations which support program delivery.

This is a full-time, temporary position that reports to CANARIE’s Senior Director, Finance and Operations.

Key Responsibilities

• Manage direct reports, including providing ongoing coaching and staff development
• Lead and oversee the operational aspects of organizational operations, including enabling automation through tools, processes, and services support
• Oversee the development and implementation of quality data driven systems that measure key performance indicators (KPI’s) across CANARIE
• Develop processes, workflows and standard operating procedures that enable organizational operations to operate smoothly and efficiently
• Develop and deliver internal presentations and training sessions to support team and organizational learning
• Participate in system implementation projects, may include taking a lead role on the operational implementation aspects
• Develop and review documentation, including meeting minutes, and internal documentation
• Travel may occasionally be required.
• Other related duties and responsibilities, as required.

The Ideal Candidate

To excel at CANARIE, you have a demonstrated capacity to work collaboratively on teams and are also an energetic self-starter with the self-motivation to work independently. You have excellent oral and written communication skills, and can count time management, problem solving, and managing multiple priorities as your strengths. You also share a dedication to CANARIE’s core values: service, teamwork, inclusion, innovation, quality, and integrity.

Bilingualism is preferred.

What You Bring

Education and Experience

• College diploma or university degree, or a suitable combination of education, experience, or other relevant training
• Minimum of 10 years of related and progressive work experience in operational roles
• Minimum of 5 years of leadership experience
• Experience with implementing and managing workflows, tools, people, and projects

Skills

• Exceptional team building and leadership skills
• Strong interpersonal and conflict resolution skills
• Ability to analyse complex problems and guide solution development and implementation
• Demonstrated ability to build trust and credibility with both internal and external stakeholders
• Ability to lead and work effectively in cross-functional teams
• Strong attention to detail and highly organized
• Strong working knowledge of the Microsoft Office suite

Come Work with Us

We are committed to employment equity and encourage anyone who can contribute to the diversification of ideas and perspectives to apply. For applicants with disabilities, accommodation is available upon request throughout the recruitment and assessment process.

If this seems to be the right fit for you, please send a note and your resume to [e-mail] , and include the position title in your subject.

We thank all applicants, however only those applicants selected for an interview will be contacted.