ICHSC Program Manager - Diagnostics

Healthstandards; Ottawa, Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a Program Manager to lead a newly developed diagnostics assessment program. This role involves overseeing operations, strategic planning, and ensuring quality outcomes in healthcare. You will collaborate with various stakeholders, manage resources efficiently, and contribute to continuous quality improvement. The organization values inclusion and psychological safety, offering competitive compensation and benefits, including a defined benefit pension plan. If you are passionate about healthcare and eager to make a difference, this opportunity is perfect for you.

Benefits

Defined benefit pension plan

Time off programs

Psychological safety culture

Office shutdown during last week of December

Qualifications

• 3+ years of clinical healthcare experience focused on diagnostic imaging.
• Strong organizational and communication skills are essential.

Responsibilities

• Manage the diagnostics assessment program ensuring value delivery.
• Facilitate decision-making and mitigate risks with the program team.

Skills

Clinical healthcare experience

Healthcare leadership

Organizational skills

Communication skills

Analytical skills

Interpersonal skills

Change management

Education

University degree in healthcare

Master’s degree in healthcare

Tools

Microsoft Office

Job description

Job Description

Posted Thursday, January 9, 2025 at 5:00 AM | Expired Friday, February 21, 2025 at 4:59 AM

Salary: Commensurate with experience

Location: Ottawa (Hybrid Work Model) | Toronto (Hybrid Work Model) | Possibility of Remote

ABOUT THE ROLE:

The program manager is a member of the Integrated Community Health Services Centres (ICHSC) Program team at Accreditation Canada. The program manager will be accountable for providing end-to-end operations management and oversight for the diagnostics portfolio of our newly developed ICHSC quality assurance program. This includes planning, implementation, budget, schedule, and evaluation in collaboration with our teams across Accreditation Canada and HSO while demonstrating a commitment to the Vision, Mission, Strategic Priorities, and Values of our organization. The program manager will support strategic and operational planning for this newly developed program which includes the identification of program goals and milestones, risk management, continuous quality improvement, and ongoing monitoring and evaluation.

Main Responsibilities:

• Manage a newly developed diagnostics assessment program which includes:
• Ensuring the program and required activities are focused on the delivery of value to clients and ministries through the intended outcomes. This requires both efficient and effective management of resources, time, work etc. to promote progress and adaptability.
• Provide critical thinking and content expertise to program staff and to clients as required.
• Facilitate the decision-making process including providing advice and guidance to team members and key stakeholders when decisions or options are required.
• Monitor and mitigate risks in collaboration with the program team and other key program partners.
• Ensure appropriate resources are assigned to programs.
• Leading the team to meet program deliverables and evaluating program progress.
• Document and communicate key lessons learned with the broader team as they arise.
• Recommends solutions that will benefit the client and the organization.
• Anticipate and respond to changing client needs.
• Looks for ways to add value beyond clients' immediate requests and act on them.

Must Have Qualifications:

• University degree in a healthcare related field.
• 3+ years of clinical healthcare experience with a focus in diagnostic imaging services.
• 3+ years of progressive and varied experience in healthcare leadership.
• Understanding of the health care system.
• Strong organizational, communication, and planning skills.
• Understand and able to apply the principles of change management.
• Tried and tested analytical and critical-thinking skills.
• Outstanding interpersonal skills including energy and a positive attitude. This is key. You’ll be interacting daily with other team members and external partners.
• Strong proficiency in Microsoft Office including Word, Excel, and PowerPoint.
• Knowledge of equity, diversity and inclusiveness principles and the ability to recognize and integrate different perspectives, roles, experiences, cultures, and backgrounds into practices and decisions.

Desired Qualifications:

• Master’s degree in healthcare related field.
• An understanding of health issues, priorities, and needs while recognizing the broader trends in health care policy and system development.
• Familiarity with accreditation.

WHAT YOU CAN EXPECT:

In Your First 30-90 Days:

• Become familiar with the program currently in development.
• Build relationships with key stakeholders and partners.
• In collaboration with other team members, develop and oversee a gated approach to program and change management planning and implementation.
• Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
• Set your performance and learning objectives for the year in collaboration with your people manager.
• Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.

What We Can Offer To You:

• Competitive compensation and benefits, including a defined benefit pension plan.
• Time off programs, including office shutdown during last week of December.
• A culture that measures and values psychological safety, inclusion and engagement.

WHO WE ARE AND WHAT WE DO:

Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.

Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”

HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.

We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022 and 2023.

We are equal opportunity employer and are committed to the principles of Employment Equity. We encourage qualified applications from all genders, including visible minorities, Indigenous Peoples, and persons with disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please email HR at [e-mail]. For any queries related to recruitment please email at [e-mail].