Intensive Case Manager - ROP

Socket.dev; Mississauga; On-site; CAD 55,000 - 75,000; Full time

Job summary

Socket.dev is seeking an Intensive Case Manager to support clients facing mental health and addiction challenges within the Region of Peel Housing Service programs. This role provides time-limited intensive case management and substance use supports in a SHIP collaborative team, aiming for housing stability and health outcomes.

The role requires post-secondary education in social work or related fields, 3+ years in mental health or homeless outreach, and strong collaboration with health and

Qualifications

• Post-secondary education in Social Work, Health Services, Psychology or equivalent.
• 3+ years providing Mental Health assessments and/or case management to homeless or at-risk individuals.
• Knowledge of serious mental illness, concurrent disorders, and harm reduction principles.
• Knowledge of Housing First, Critical Time Intervention, and evidence-based practice in housing and mental health services.
• Strong assessment, risk management, and crisis intervention skills.
• Experience collaborating with healthcare, social services, and shelter providers.
• MS Office suite proficiency (Word, Excel, PowerPoint, Outlook).
• Valid driver’s license and vehicle; adequate insurance.
• First Aid & CPR certification; ASIST and CPI training.

Responsibilities

• Utilize standardized assessment tools to identify support needs with a recovery and strengths-based approach.
• Establish short-term support plans aligned with client needs, including life skills, health, housing, and social connections.
• Provide crisis intervention and advocate within care systems.
• Navigate services to longer-term mental health and substance use programming with smooth transitions.
• Apply Housing First principles to help maintain housing and prevent eviction.
• Collaborate with Region of Peel Housing Services per care plans and participate in case conferences.
• Maintain client records, files, and outcome measurement data with timely updates.
• Ensure client privacy and confidentiality; biweekly caseload/referral updates.
• Perform other duties as assigned.

Skills

Mental health assessments

Case management

Crisis intervention

Collaboration with healthcare

Harm reduction principles

Education

Post-secondary education in Social Work, Health Services, Psychology or equivalent

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

Reporting to the Program Manager, the Intensive Case Manager will be responsible for supporting and counselling clients experiencing mental health and addictions challenges within Region of Peel Housing Service programs. They will offer time limited Intensive Case Management and Substance Use supports as part of SHIPs collaborative team. This program will offer an integrated model of care, providing short term interventions with a goal of housing and health stabilization.

Duties and Responsibilities:

• Utilize standardized assessment tools to identify support needs, with a recovery and strengths-based approach
• Establish short term support plans that align with clients expressed needs, such as enhancing life skills, addressing physical and mental health, decreasing risk in substance use, engaging in meaningful activities, and building social and community relations
• Provide crisis intervention support and advocacy within systems of care
• Offer service navigation to longer term mental health and substance use programming, with supported transitions in care
• Use Housing First Principles to help clients maintain their housing and assist clients at risk of homelessness with eviction prevention. Provide information, education, and support regarding housing issues to maintain successful partnerships
• Participate in collaboration with Region of Peel Housing Services as identified in care plans. Follow case management standards and participate in case conferencing meetings
• Maintain appropriate record keeping/documentation, client files, statistical and outcome measurement tools, meeting agency and partner timelines
• Maintain client privacy and confidentiality
• Submit biweekly updates on status of caseloads and referrals
• Other duties and responsibilities as assigned

Qualifications:

• Post-secondary education in Social Work, Health Services, Psychology or equivalent
• 3+ years providing Mental Health assessments and/or case management, outreach to individuals who are homeless or at risk of homelessness
• Demonstrated knowledge of serious mental illness, concurrent disorders, awareness and belief in the value of harm reduction principles
• Knowledge and application of evidence-based practice for housing and mental health services & short term intensive case management (Housing First, Critical Time Intervention)
• Excellent assessment, risk management, and crisis intervention skills
• Expertise in collaboration with healthcare, social service, and shelter services
• Knowledge of MS Suite (Word, Excel, Power Point and Outlook)
• A vehicle, valid driver’s license, and adequate insurance coverage
• Valid Certification in First Aid & CPR
• Training in ASIST and CPI

Reporting Function:

The Intensive Case Manager reports directly to the Program Manager. They have program requirements assignment by the Program Manager. They work with both internal and external partners and interact with all levels within the organization and external agencies and partners.

They are a support system, resource, and an advocator for the team and Organization.

Working Conditions and Physical Requirements:

• Hours are typically from Monday – Friday, 8:30am – 4:30pm but may vary depending on client needs
• Average amount of physical effort is required
• Able to sit/stand for prolonged periods of time
• Able to answer and communicate telephone calls and general computer use
• Able to lift up to 20lbs (product, documents, etc.)
• Vehicle travel to sites for visits/walk-throughs and open doors as required

Ship Values:

• Compassion, Hope, Inclusive, Respect, Professional

SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values.

We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process”.

Monday – Friday, 8:30am – 4:30pm

Union | 37.5 hours per week