Intensive Case Manager

Wesley; Burlington; Hybrid; CAD 52,000 - 56,000; Full time

Benefits offered by this job

Positive culture

Professional development

Staff events

Employee discounts

Job summary

Wesley in Hamilton, Halton, and surrounding area seeks an Intensive Case Manager to support intake and day-to-day housing services. This full-time, six-month contract is based in Halton Housing Services with a 24-hour intake component, offering $25.11/hour and a 40-hour work week.

Reporting to the Halton Housing Services Manager, you will help clients maximize income, secure housing, and coordinate supports through community partners in a client-centered, housing-first approach.

Qualifications

• Post-secondary degree/diploma in Human Services or related field.
• Must qualify to register with the Ontario College of Social Workers and Social Service Workers (OCSWSSW).
• Experience with homelessness, mental health, and substance use in a non-judgmental manner.
• Able to work day/evening/weekend shifts and 24-hour intake responsibilities.
• Valid driver’s license and reliable vehicle.

Responsibilities

• Support intake and housing placement for clients.
• Coordinate housing referrals and liaise with agencies and landlords.
• Assess needs and provide life skills and budgeting assistance.
• Maintain client records per Wesley standards.
• Travel as required and participate in 24-hour intake coverage.

Skills

Flexible schedule

Empathy and communication

Crisis intervention

Non-judgmental support

Education

Post-secondary degree/diploma in Human Services

OCSWSSW registration eligibility

Job description

Intensive Case Manager - WESHP

Posting #: 4357 Posting Date: Sep 18, 2026 Posting Closing: Sep 28, 2026

Have you heard of us?

Wesley is a long-standing local non-profit and a certified Ontario Living Wage Network (OLWN) employer. We are passionate about assisting people struggling with poverty. Our work is focused on children and family programs, housing & homelessness, and resettling newcomers to Canada in Hamilton, Halton, and Brantford.

We are deeply committed to fostering a diverse and inclusive workplace where every individual feels valued and respected. Our Equity, Diversity, and Inclusion (EDI) policies are integral to our mission and practices. We believe that a diverse team brings a wealth of perspectives and experiences that enhance our ability to serve our community effectively.

All members of our organization are expected to embrace and actively participate in our EDI initiatives. By joining our team, you will be contributing to an environment that promotes equity, respect, and inclusion for all.

Are you the one we’re looking for?

We are seeking a dynamic, highly motivated Intensive Case Manager who demonstrates our values of compassion, accountability, responsiveness and empowerment; to our clients, families and each other.

Reporting to the Manager of Halton Housing Services, Intensive Case Manager will assist in providing intake supports and carrying out day-to-day administrative services. Wesley Halton Housing offers services to the homeless in Halton Region, supporting homeless families and individuals in a transitional program on-site. Services are based on a client-centered, residential harm reduction, housing first approach to service delivery.

This is a unionized, full-time temporary position with a six-month contract ending March 31, 2027. The position offers 40 hours per week at a rate of $25.11 per hour.

Key Responsibilities:

1. Works with assigned families and individuals in a housing program which works towards a housing plan. This includes, maximizing income, filing taxes, obtaining ID and connecting with community supports.
2. Responds to calls and referrals from community agencies in accordance with case load
3. Places individuals and families into permanent leased units, securing appropriate housing based on individual need.
4. Assess and screens participant’s/families’ needs for services to support their transition to stable housing and optimize their capacity to sustain housing using an acuity tool and other resources.
5. Completes Social & Community Housing applications (HATCH) to submit to the Region, including all required documents for approval OR ensures existing application remains active
6. Assess clients for any recent, current or ongoing experience with domestic violence and make referrals to appropriate programs
7. Assist participants with their move into independent accommodations and provide neighborhood orientation.
8. Maintain regular, effective communication with social housing providers, administrators, community partners and private landlords, to ensure an integrated approach that will provide the best support possible for clients to maintain housing.
9. Report to appropriate child welfare agency (CAS) if child abuse and/or neglect is suspected or witnessed.
10. Conducts regular visits with participants in their homes or shelter to provide supports specific to life skills, daily living skills, conflict resolution, crisis intervention and prevention, budgeting assistance, financial literacy, community integration and community building, grocery shopping, cleaning, etc.
11. Maintain appropriate and accurate record keeping practice, as per expectations of Wesley
12. Supports approximately 1 shift per month of 24-hour intake; flex time is available for additional hours worked.
13. Other duties as assigned.

What you will bring:

1. Post-secondary degree/diploma in Human Services or related field
2. Must qualify to register with the Ontario College of Social Workers and Social Service Workers (OCSWSSW).
3. Experience working with adults and families who may be experiencing homelessness, mental health and substance use issues, while providing non-judgmental supports that encourage reducing barriers and empowerment.
4. Must be able to work flexible shifts including day, evening and weekend hours as well as 24-hour intake responsibilities.
5. Must be able to meet the travel expectations of the position and must have a valid driver’s license and reliable access to a vehicle.

Invest in Yourself as we Invest in You! Wesley offers.

• A positive work culture that prioritizes all staff having an opportunity to contribute
• A supportive team that will empower you to achieve great milestones!
• Fun and engaging organizational events such as our Staff Appreciation Event
• Professional development and training opportunities
• Employee Discounts

Wesley is an equal-opportunity employer. We encourage applications from all qualified applicants. Only candidates selected for an interview will be contacted. No phone calls, please. More information about Wesley can be found on our website at www.wesley.ca.