Resettlement Assistance Program Worker

Wesley; Hamilton; On-site; CAD 48,000 - 52,000; Full time

Benefits offered by this job

Health & Dental Benefits (3 months)

Personal & Vacation Days

RRSP Contribution Program (1 year)

Employee Assistance Program (Immediate

Employee Discounts

Job summary

Wesley, a long-standing local non-profit in Hamilton, ON, seeks a Resettlement Assistance Program (RAP) Worker to deliver RAP services to GAR clients and ensure timely reception, accommodation support and needs assessments. The role emphasizes coordination, confidentiality, and culturally responsive client support.

The position is full-time with union benefits and requires multilingual capability and crisis training.

Qualifications

• University degree or college diploma in social work/social service work or related field is required.
• Two years of relevant practical experience working with newcomer families is required.
• Advanced computer skills in Word/PowerPoint/Outlook/Adobe and databases are required.

Responsibilities

• Arrange services before clients' arrival based on NAT details and language needs.
• Coordinate on arrival with team to plan services, interpreters, and life-skills support.
• Provide orientation and link clients to federal/provincial programs and services.
• Conduct initial RAP needs assessment to determine essential services for first 4–6 weeks in Canada.
• Maintain confidential records and update ICARE with program statistics.
• Communicate progress and challenges to management.

Skills

Communication

Organization

Coordination

Interpersonal skills

English proficiency

Education

Diploma in Social Work or related field

Tools

Microsoft Word

PowerPoint

Outlook

Adobe

Database programs

Job description

Resettlement Assistance Program Worker

Posting #: 4358 Posting Date: 21 September 2026 Posting Closing: 25 September 2026

Have you heard of us?

Wesley is a long-standing local non‑profit and living wage organization. We are passionate about our work advocating for harm reduction, housing, poverty eradication, and food security in Hamilton, Halton, and Brantford. We’re committed to diversity & inclusion and a healthy work-life balance. We would love for you to join our team!

Are you the one we’re looking for?

We seek a dynamic, highly motivated Resettlement Assistance Program (RAP) Worker who embodies our values of compassion, accountability, responsiveness, and empowerment in their interactions with clients, families, and colleagues.

PURPOSE

Under the Resettlement Assistance Program (RAP), the Government of Canada assists Government‑Assisted Refugees (GARs) upon their arrival in Canada by providing direct financial support and funding immediate and essential services. The Wesley Resettlement Assistance Program, located in Hamilton, ON, delivers RAP immediate and critical services to clients generally within four to six weeks of arrival in Canada. The Wesley RAP worker ensures the smooth delivery of the RAP program, including immediate and essential services. These services include reception services and temporary accommodation at Wesley Reception Centre or/and Hotel, assistance with locating permanent accommodation, needs assessment and referrals to other settlement programs and community‑based services, information and orientation on financial and non‑financial information, as well as life skills training; and links to essential federal and provincial programs.

This is a unionized, full‑time permanent position. This position offers 37.5 hours per week at a rate of $24.65 per hour.

Key Responsibilities:

1. Arrangements Before Clients’ Arrival: Upon receipt of the Notification of Arrival Transmission (NAT), review its content to adequately create a file and plan the reception of the refugee clients (consider the number of individuals, languages spoken, ages, medical conditions, and other special needs, etc.).
2. On arrival day, collaborate with your team to plan for the necessary services and support required, such as life skills workers and interpreters. This should be based on the client’s language, age (additional staff needed when there are minors), physical and mental health, and any experience of trauma that may be noted in the NAT.
3. Provide adequate support and orientation to RAP clients to adjust during their initial days in Canada before living on their own in the community
4. Conduct an initial RAP needs assessment to identify immediate resettlement needs and determine which services, RAP or otherwise, are required to meet these needs during the client’s first 4‑6 weeks in Canada
5. In addition, upon clients’ arrival and before a more comprehensive needs assessment and their first appointment with a primary care practitioner, assess whether they have any apparent urgent needs not noted on the NAT that need to be addressed immediately
6. Provide orientation and link to essential federal/provincial programs and services so the clients can understand and access fundamental services like all other Permanent Residents or Canadian Citizens.
7. Work under a lens of integration with other Wesley programs to ensure efficiencies are realized through evidence‑based practices
8. Maintain required participation records and relevant program statistics to update through ICARE, continuously looking for efficiencies to implement within the program.
9. Ensure that records are kept confidential and secure at all times.
10. Report and communicate progress, strategies, challenges, and program status to the management team.

What you will bring:

1. A university degree or a college diploma in social work/social service work or related educational background in the field is required.
2. At least two years of relevant practical experience working with newcomer families is required.
3. Advanced computer skills are required in the following programs: Microsoft Word, PowerPoint, Outlook, Adobe, and any database program.
4. Excellent communication, organization, and coordination skills.
5. Proven ability to demonstrate Wesley’s mission, vision, and values.
6. Fluency in at least one of the following languages is required: Amharic, Tigrinya, Uyghur, or Turkish (spoken and written).
7. Proficiency in English, both spoken and written, is required.
8. Available to work flexible/irregular hours, including evenings and weekends.
9. A valid driver’s license with access to a vehicle would be an asset.
10. Non‑violent crisis intervention and First aid/CPR training are required.

Invest in Yourself as We Invest in You! Wesley offers…

• A positive work culture that prioritizes all staff having an opportunity to contribute
• A supportive team that will empower you to achieve significant milestones!
• Fun and engaging organizational events, such as our Staff Appreciation Event
• Professional development and training opportunities
• Full Health & Dental Benefits (Eligible After Three Months)
• Personal & Vacation Days
• RRSP Contribution Program (Eligible After One Year)
• Employee Assistance Program Available Immediately
• Employee Discounts

Wesley is an equal‑opportunity employer. We encourage applications from all qualified applicants. Only candidates selected for an interviewwill be contacted. No phone calls, please. More information about Wesleycan be foundon our website at www.wesley.ca.