Intake Specialist, Mental Health Programs

Homewood Health Inc.; British Columbia; On-site; CAD 44,000 - 50,000; Full time

Job summary

Homewood Health Inc. in Canada is seeking an Intake Consultant to join a growing, innovative mental health organization. You will be the first point of contact for clients seeking access to our national continuum of treatment services, delivering seamless experiences and guiding admissions.

Collaborate with Clinical, Finance and other teams to ensure clients’ needs are met and admissions progress. You will manage leads in sales tracking software and assist with setup in financial systems,

Qualifications

• Diploma in Business Administration, Psychology, Sociology, or Health-related field.
• 2-3 years’ experience in a professional business environment, health-related field.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office and lead tracking software (Salesforce).
• Ability to work well with others and takes responsibility for actions and decisions.
• Embraces new ideas and ways to do things and supports the achievement of sustainable practices.
• Detail-oriented individual who works accurately.

Responsibilities

• Being the first point of contact for clients seeking access to our national continuum of treatment services.
• Identifying which of our services is the best fit against the expressed need and articulating the value of our programs in order to convert the interest to an admission.
• Collaborating with internal stakeholders (e.g., Clinical, Finance, etc.) to ensure the clients’ needs are addressed and the treatment admission progresses.
• Managing leads within sales tracking software.
• Setting up clients in financial software, drafting payment agreements and forwarding these to clients, and processing payments.
• Participating in team meetings and supporting national sales colleagues as appropriate.
• Acting as a Subject Matter Expert for processes and applications re: any proposed enhancements.

Skills

Verbal communication

Written communication

Team collaboration

Organizational skills

Time management

Attention to detail

Adaptability

Customer focus

Education

Diploma in Business Administration

Diploma in Psychology

Diploma in Sociology

Health-related field

Tools

Microsoft Office

Salesforce

Job description

Homewood Health Inc. in Canada is seeking an Intake Consultant to join a growing, innovative mental health organization. You will be the first point of contact for clients seeking access to our national continuum of treatment services, delivering seamless experiences and guiding admissions.

Collaborate with Clinical, Finance and other teams to ensure clients’ needs are met and admissions progress. You will manage leads in sales tracking software and assist with setup in financial systems,