Mental Health Therapist, First Call Care

Homewood Health Centre; Canada; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading mental health service provider in Canada is seeking a Mental Health Therapist for their First Call Care service. This temporary full-time position involves providing clinical services such as telephonic counseling and crisis intervention. Candidates must have a Master's degree in a relevant field, clinical experience in mental health, and strong communication skills in English, with French being an asset. Join a collaborative team that values innovation and client-centered care, making a difference in people's lives.

Qualifications

• Master’s degree required for this role.
• Registration with a governing body in good standing.
• 2-3 years’ clinical experience preferred.

Responsibilities

• Deliver EFAP and other clinical services to clients.
• Provide telephonic assessments and supportive interventions.
• Develop treatment plans and conduct risk assessments.

Skills

Crisis hotline experience

Counseling skills

Telephonic counseling

Active listening

Education

Master’s degree in Counselling, Social Work or Psychology

Job description

Mental Health Therapist, First Call Care

Join to apply for the Mental Health Therapist, First Call Care role at Homewood Health Centre.

Make a difference in a growing, innovative mental health organization and centre of excellence in people‑centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

As a Mental Health Therapist, First Call Care, you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

What You’ll Be Doing

• Deliver EFAP services and other clinical services as assigned, including confidential counselling, case management, direct clinical services and assessments
• Provide quick, effective telephonic assessments, via calls on queue and through Meet Now function, on issues regarding client behaviour and emotional health, family, wellness, work issues and other personal matters, and in crisis situations
• Provide tangible strategies that the client can implement on their own
• Receive case assignments, establish treatment plans, complete case progress notes and determine case closure through the Clinical Manager
• Develop outlines for specific plans of action with each client under regular supervision
• Complete a comprehensive psycho‑social assessment on clients as needed
• Conduct risk assessments and support suicide or other risk prevention interventions
• Complete intervention notes and any other tracking documents as needed
• Maintain established service level and direct service targets
• Consult with the Stay at Work Clinical Management team as necessary and work collaboratively with colleagues to ensure timely and effective service delivery
• Lead workshops as required and where personal competencies and time allows
• May also provide Crisis Management Services (CMS) on an as‑needed basis

This is a temporary full‑time position until July 2026. The schedule is from Tuesday to Saturday, 3 pm–11 pm EST.

What We’re Looking For

• Master’s degree in Counselling, Social Work or Psychology
• Registration, in good standing with relevant governing body, as Social Worker, Psychotherapist, Marriage & Family Therapist or Canadian Certified Counsellor
• 2‑3 years’ clinical experience with a continuum of mental health and situational problems, including experience and training in solution‑oriented and/or cognitive behavioural short‑term therapies
• Crisis hotline, telephonic counselling and/or EFAP experience is preferred
• Excellent verbal and written communication and active listening skills in English; French an asset
• Skilled with risk assessment, online research and demonstrated resourcefulness in locating and accessing emergency and/or community resources across Canada
• Empathetic to client concerns with exceptional customer service delivery in person and on the phone
• Flexible with a creative approach to single‑session counselling and passionate about helping to create immediate change by focusing on client’s strengths
• Awareness and acknowledgement of the value of using measurement‑based care when supporting patients/clients to help guide clinical decision making; experience an asset

English language skills are required as this role supports, communicates and/or collaborates with both French and English‑speaking clients and/or colleagues nationally.

Why work with us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence‑based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity‑seeking groups including women, racialized and Indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.