Intake Services Coordinator

Anishinabek Employment & Training Services; Northwestern Ontario; On-site; CAD 52,815 - 58,683; Full time

Benefits offered by this job

Competitive salary and benefits package

Job summary

Wesway, located in Thunder Bay, Ontario, is seeking a dedicated Intake Services Coordinator to manage service eligibility and facilitate the referral and intake processes. This permanent, full-time position offers a competitive salary between $52,815 and $58,683 annually.

The ideal candidate will possess a college diploma or university degree in health or social services, complemented by relevant experience. Strong interpersonal and organizational skills are essential, as the role involves working closely with individuals in challenging situations.

Wesway fosters an inclusive workplace, providing accommodation for candidates with disabilities upon request.

Qualifications

• Minimum of one year of related experience or equivalent combination of education and experience.
• Ability to exercise sound judgment when handling confidential information.
• Must have a valid driver’s license and access to a reliable vehicle.

Responsibilities

• Determine eligibility for services according to established parameters.
• Manage service-related databases and ensure proper referral and intake processes.

Skills

Interpersonal skills

Communication skills

Organizational skills

Time management skills

Education

College diploma or university degree in health or social services

Tools

Microsoft Office

Database management

Job description

Wesway is a local non-profit organization located in Thunder Bay, Ontario that provides personalized respite services for families caring for a family member with a disability or chronic health condition. Rooted in equity, diversity, and inclusion, we strive to offer accessible, culturally responsive support and a welcoming workplace where all employees feel valued. We provide a competitive salary and benefits package, along with a dynamic, team-oriented environment.

Intake Services Coordinator #2026-NU-09

Permanent Full Time Position, 35 hours per week

Salary: $52,815 - $58,683 per annum

This is a new position.

Duties

The Intake Services Coordinator determines eligibility for Wesway services according to established parameters and criteria. The Intake Services Coordinator is responsible for service-related databases and systems. The Intake Services Coordinator ensures that the referral and intake process are delivered in accordance with the agency’s philosophy, policies and procedures, Ministry guidelines and applicable legislation.

Qualifications

• College diploma or university degree in health services or social services from a recognized academic institution and a minimum of one year of related experience (or an equivalent combination of education and experience)
• Ability to exercise sound judgement and discretion when responding to confidential information
• Ability to deal effectively with people in crisis or other challenging situations
• Strong interpersonal, communication and presentation skills
• Strong organizational and time management skills
• Ability to function both independently and in a team environment
• General understanding of the theory, principles, legislation and practices of the delivery of human services
• Knowledge of community services and resources
• Proficient computer skills in a Microsoft Office environment and database management
• Must work in compliance with the provisions of the Ontario Occupational Health and Safety Act and the Regulations pursuant to it
• Work occasional irregular hours
• A valid driver’s license and access to a reliable vehicle is required
• Required to do occasional travel within the City of Thunder Bay and Northern Ontario, including overnights

In accordance with Accessibility for Ontarians with a Disabilities Act, Wesway provides accommodation upon request. If you have a disability that requires accommodation, please let us know.