Client Care Worker

Wesley; Hamilton; On-site; CAD 26,000 - 36,000; Part time

Benefits offered by this job

Health & dental benefits

RRSP

Employee assistance program

Personal & vacation days

Staff appreciation events

Job summary

Wesley is seeking a Client Care Worker for the Special Care Unit in Hamilton. This part-time role involves supporting individuals experiencing homelessness and acute alcohol dependency within a residential harm-reduction program.

You will work within a multidisciplinary team, assist with assessments, administer medications/alcohol per guidelines, and help with meal planning and documentation. Evening/night shifts and flexible hours are required.

Qualifications

• Post-secondary degree or diploma in Social Services or equivalent.
• Minimum of 2 years’ experience working with marginalized populations experiencing homelessness.
• Non-Violent Crisis Intervention & First Aid/CPR training.
• Certifications in Safe Food Handling, ASIST, PIECES, and Mental Health First Aid are assets.
• Experience in a multi-disciplinary team of providers.
• Excellent communication and documentation skills.
• Willingness to work flexible hours.

Responsibilities

• Work within a strengths-based client-centered approach to service delivery.
• Assist with engagements, assessments, case planning, and referrals to facilitate client movement.
• Administer medications and document distribution per guidelines.
• Administer alcohol and document per guidelines.
• Engage clients to assess readiness and ensure residential stability and safety.
• Participate in meal planning and preparation aligned with nutritional guidelines and program goals.
• Document and input information in client files and logs, both manually and in the tracking system.
• Respond to emergencies or crises per program protocols.
• Interact with internal and external service providers as needed.
• Attend staff meetings and training opportunities; provide coverage when required.
• Other duties as assigned.

Skills

Communication

Documentation

Flexibility

Crisis intervention

First Aid/CPR

Education

Social Services degree or diploma

Ontario CSW/SW recognition

Tools

ASIST

PIECES

Mental Health First Aid

Job description

Client Care Worker - Special Care Unit

Posting #: 4381 Posting Date: Nov 6, 2026 Posting Closing: Nov 19, 2026

Have you heard of us?

Wesley is a long-standing local non-profit and living wage organization. We are passionate about our work advocating for harm reduction, housing, poverty eradication and food security in Hamilton, Halton and Brantford. We’re committed to diversity & inclusion and a healthy work life balance. We would love for you to join our team!

Are you the one we’re looking for?
We are seeking a dynamic, highly motivated Client Care Worker who demonstrates our values of compassion, accountability, responsiveness and empowerment; to our clients, families and each other.

Within a multi-disciplinary team, you will actively provide support and therapeutic services to individuals experiencing homelessness and living with acute alcohol dependency and related health and mental health issues. Services are based on a residential harm reduction approach to service delivery.

This is a unionized part-time position with a starting wage of $22.44 per hour, plus a $0.50 per hour overnight premium for hours worked between 11:00 p.m. and 7:00 a.m.

The position offers 16 hours per week, with scheduled shifts on Fridays and Saturdays from 12:00 a.m. to 8:00 a.m.

Key Responsibilities:

1. Work effectively within a strengths-based client-centered approach to service delivery.
2. Assist with program engagements, assessments, case planning, and appropriate referrals of clients to facilitate client movement through the program and connection to community resources.
3. Administer medications and appropriately document distribution, according to the established guidelines of the program.
4. Administer alcohol and appropriately document, according to the established guidelines of the program.
5. Actively engage individual clients to assess their readiness, motivation and confidence to move through change, ensure residential stability and safety within the program.
6. Participate in meal planning and preparation (menus) consistent with nutritional guidelines, maintenance of food supplies and all other program supplies including bottling of beer, making and purchasing of wine; within the social and recreational goals of a residential managed alcohol program of 15 or more residents.
7. Document and input information, in individual client files and all program communication logs and information sheets, manually and in the Client Outcome Tracking System.
8. Respond according to program protocols to emergency or crisis situation.
9. When appropriate and required, interact with internal and external service providers.
10. Attend and participate in all relevant staff meetings and training opportunities, as requested.
11. Provide coverage for other employees on shift, as required.
12. Other duties as assigned.

What you will bring:

1. Post-secondary degree or diploma in Social Services, or an equivalent recognized by the Ontario College of Social Workers and Social Service Workers, and relevant past experience.
2. Minimum of 2 years’ experience, effectively working with marginalized populations experiencing homelessness and a demonstrated ability to form rapport with target population.
3. Non-Violent Crisis Intervention & First Aid/CPR training.
4. Certifications in Safe Food Handling, ASIST, P.I.E.C.E.S., and Mental Health First Aid are considered assets.
5. Experience providing client-centered services within a multi-disciplinary team of providers.
6. Excellent communication and documentation skills.
7. Must be willing to work flexible hours.

Invest in Yourself as we Invest in You! Wesley offers…

• A positive work culture that prioritizes all staff having an opportunity to contribute
• A supportive team that will empower you to achieve great milestones!
• Fun and engaging organizational events such as our Staff Appreciation Event
• Professional development and training opportunities
• Full Health & Dental Benefits (Eligible After Three Months)
• Personal & Vacation Days
• RRSP Contribution Program (Eligible After One Year)
• Employee Assistance Program Available Immediately
• Employee Discounts

Wesley is an equal opportunity employer. We encourage applications from all qualified applicants. Only candidates selected for an interviewwill be contacted. No phone calls please. More information about Wesleycan be foundon our website at www.wesley.ca