Integrated Primary Care Coordinator

Carefirst Seniors & Community Services Association; Toronto; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Extended Health Care

HOOPP

Training and Education Subsidy

Job summary

Carefirst FHT is seeking an Integrated Primary Care Coordinator to support primary care navigation, attachment, and engagement within the EYRND OHT framework. This role serves as a liaison among Carefirst Family Health Team, partner practices, and community organizations to improve patient attachment to primary care.

The position requires a health-related undergraduate degree, strong English communication, and experience with physician engagement and health system navigation.

Qualifications

• Undergraduate degree in a health-related field; Master’s degree is an asset.
• Experience engaging with physicians and community partners is required.
• Strong knowledge of the Ontario health care system is an asset.
• Excellent communication and interpersonal skills are essential for diverse audiences.

Responsibilities

• Develop and execute strategies to attach unattached patients to primary care.
• Act as a main contact for community service providers and the public on navigation and attachment.
• Participate in community engagement and outreach events.
• Collaborate with Ontario Health Team partners to connect unattached patients with primary care.
• Coordinate with partners to identify eligible patients, refer to practices, and follow up as needed.
• Support region-wide primary care strategies and report progress on projects.

Skills

Communication skills

Stakeholder engagement

Team collaboration

Project coordination

Education

Undergraduate degree in health field

Master's degree considered an asset

Job description

Salary Range: $60,000.00 To $75,000.00 Annually

About Us

Carefirst FHT is committed to delivering exceptional, comprehensive primary care through a collaborative, team-based model that includes family physicians, nurse practitioners, nurses, social workers, service navigators, dieticians, physiotherapists, and medical receptionists. We have a robust Chronic Disease Management and Prevention program, including a Diabetes Education Program, and are actively involved in many of the Ontario Health Team’s primary care initiatives.

Our “Hub & Spoke Model” and strong community partnerships ensure coordinated, high-quality, patient ‑ centred care across the continuum. We work closely with Carefirst Seniors & Community Services Association to provide truly integrated services.

• Ontario Health atHome (formerly Home and Community Care Support Services)
• MINT Memory Clinic
• Ontario Structured Psychotherapy (OSP) Program
• Specialist Clinics: psychiatry, cardiology, endocrinology, optometry, geriatric medicine, gynecology, chiropody, rheumatology, physiotherapy, and audiology

Clinic Locations

We currently operate four well-established clinics across Scarborough, Markham, Richmond Hill and Stouffville, and continue to expand in Markham to support continued growth and community needs.

Current clinic locations:

• 300 Silver Star Blvd, Scarborough (Midland / McNicoll)
• 360 Highway 7 East, Richmond Hill (Highway 7 / Chalmers Rd)

Upcoming new clinic locations:

Employees will be assigned to a location that aligns with the operation needs , with occasional rotation to support clinic operations.

We are currently seeking an Integrated Primary Care Coordinator to fill a new position at our Family Health Team.

As a primary care coordinator, you will be part of the Carefirst Family Health Team while working as an integral member of the EYRND OHT . The goals of the position are to locate unattached individuals in the EYRND communities and connect them to ongoing primary care. Additionally, this individual will improve the communication and collaboration amongst primary care organizations throughout the community, including Carefirst Family Health Team, Markham Family Health Team, Health For All Family Health Team and their partners to create a more unified and stronger system. This position will serve as a liaison between various internal and external stakeholders. The successful candidate must have excellent communication and interpersonal skills and experience interacting with patients, general public, and health care providers.

You will work in a team with the EYRND OHT to develop, plan, and execute strategies related to primary care navigation, attachment and engagement. Working with project managers from EYRND OHT, you will conduct community facing activities with audiences including community organizations, primary care, and the general public. You will connect with individual community members and partners, support navigation to the most fitting primary care resources, and work with partnering primary care practices to facilitate primary care attachment. You will also have the opportunity to participate in ongoing program development and quality improvement activities.

About EYRND OHT

The Eastern York Region North Durham Ontario Health Team (EYRND OHT) unites primary care, acute care, and community partners — including Carefirst Family Health Team, Markham Family Health Team Physicians, and Health For All Family Health Team — to strengthen patient attachment to primary care and improve collaboration across the local health system for enhanced patient-centerd care in the local communities of Markham, Stouffville, Thornhill, Brock and Uxbridge. See: https://www.eyrnd.ca/

Terms: Full-time, permanent position with Carefirst FHT, on a 2-year secondment to EYRND OHT (subject to renewal)

Pay range: $60,000 - $75,000 annually

Responsibilities

Primary Care Attachment

• Contribute to primary care attachment by developing, planning, and executing strategies to identify unattached patients, including working closely with Health Care Connect.
• Act as a key contact and resource for community service providers, and/or the public for primary care navigation and attachment.
• Participate in community engagement and outreach events.
• Collaborate closely with all Ontario Health Team partners including the acute care partner and its emergency department in identifying and connecting with unattached patients.
• Coordinate with participating partners to identify eligible patients, refer to primary care practices, and follow-up as required.

Project Coordination and Integration

• Develop and maintain partnerships in support of region-wide primary care strategies that responds to evolving local population health needs
• Support with gathering and reporting the progress of primary care projects and milestones.
• Support partnering practices as required to deliver on the reporting obligations set out in partnership agreements.
• Other project coordination activities as identified.

Primary Care Engagement

• Support physician engagement and recruitment to participate in primary care priorities.
• Support communications for primary care providers.
• Other primary care engagement activities as identified
• Perform other duties and projects as assigned.

Requirements

• 5 years relevant experience is preferred
• Undergraduate degree in a health-related field; having a clinical background is an asset; Master degree is considered an asset.
• Experience with physician and community engagement
• Strong knowledge of Ontario health care system is an asset
• Excellent communication and interpersonal skills, with the ability to adapt to different audiences and build relationships with health care providers and other stakeholders
• Actively takes advantage of change opportunities and recommends new or revised strategies
• Actively identifies efficiencies for project implementations
• Demonstration of continuing education and professional development
• Demonstrated good attendance and performance records with the ability to maintain these same standards
• Strong analytical skills and experience with project reporting (i.e. project risk, data, etc.)
• Excellent facilitation, decision making and conflict management skills.
• Solution oriented with the ability to identify problems, determine escalations as required, propose solutions, and follow through with implementing accepted solutions
• Ability to be flexible and creative and take different approaches to relationship management.
• Fluency in English (verbal and written) is required; ability to communicate in additional languages is considered an asset
• Demonstrates initiative and the ability to function both independently and as a team member
• Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with organizations related policies, health and safety legislation and best practices and completing relevant mandatory education as required
• Valid vulnerable sector police record check, completed within one year
• A valid driver’s license and access to dependable transportation is essential for community outreach or engagement related activities
• Extended Health Care
• HOOPP
• Training and Education Subsidy

Application Deadline: August 31, 2026

Carefirst is an equal opportunity employer. We are also committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange a reasonable and appropriate accommodation.

While we thank all candidates for their interest, only those selected for an interview will be contacted.

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202608_Integrated Primary Care Coordinator_FHT.pdf