Int Representative, Property Claims Level 1

Definity; Southwestern Ontario; Hybrid; CAD 50,000 - 93,000; Full time

Benefits offered by this job

Hybrid work schedule

Company share ownership program

Pension and RRSP matching

Paid volunteer days

Educational resources and tuition aid

Diversity and inclusion programs

Wellness programs

Discounts on products

Job summary

Definity is seeking a claims professional to promptly resolve notices of claim in collaboration with customers and preferred vendors. The role includes confirming coverage, maintaining records, and processing payments within authority.

Ideal candidates have a university degree or college diploma, familiarity with CICS and CDS, and strong MS Word/Excel skills. Bilingual English/French is an asset; hybrid work model offered.

Qualifications

• Requires university degree or college diploma; CIP designation asset.
• Licenses in NB, PEI and NL asset.
• Experience in auto or property claims preferred; knowledge of property is an asset.
• Familiarity with CICS and CDS system; proficient in Word/Excel.

Responsibilities

• Accept notice of claim and work with customers and Vendors to resolve promptly.
• Confirm policy coverage ensuring claim facts fall within policy scope.
• Maintain detailed file records in systems.
• Process claims payments within authority after entitlement verified.
• Initiate salvage and subrogation on assigned files.
• Assist in managing the property queues.
• Hours 8:00 a.m. to 8:00 p.m. EST.

Skills

Communication skills

Team collaboration

Calm under pressure

Bilingual (French & English)

Attention to detail

Education

University degree

2-year college diploma

CIP designation pursued

Licenses NB/PEI/NL (asset)

Tools

CICS

CDS system

MS Word

MS Excel

Job description

Job Description

• Accepting notice of claim and working with the customer and preferred Vendors to resolve the claim quickly and efficiently
• Confirming policy coverage by ensuring the facts of the claim fall within the scope of the policy
• Maintaining detailed file records by entering pertinent data into the appropriate systems
• Processing claims payments within level of authority after verifying claimant's entitlement
• Initiating salvage and subrogation procedures on assigned files
• Assist in managing the property queues
• You are available to work within the hours of 8:00 a.m. to 8:00 p.m. EST

What can you expect from the role?

• Accepting notice of claim and working with the customer and preferred Vendors to resolve the claim quickly and efficiently
• Confirming policy coverage by ensuring the facts of the claim fall within the scope of the policy
• Maintaining detailed file records by entering pertinent data into the appropriate systems
• Processing claims payments within level of authority after verifying claimant's entitlement
• Initiating salvage and subrogation procedures on assigned files
• Assist in managing the property queues
• You are available to work within the hours of 8:00 a.m. to 8:00 p.m. EST

What you bring to the role?

• A university degree, 2-year college diploma or CIP designation would be an asset
• Licensed in New Brunswick, PEI and Newfoundland would be an asset
• Experience in auto or property claims (knowledge of property is an asset)
• Familiarity with CICS and CDS system
• Proficient in MS Word and Excel
• Actively pursuing CIP designation
• Bilingual capabilities (French and English) would be an asset
• Professional, friendly and courteous in all interactions, whether with customers or co-workers
• Able to perform well in a busy operation and remain calm under pressure
• Team player adaptable to a changing environment
• Strong written and verbal communication skills

Salary range is $50,200 - $92,500

About Us

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

About The Team

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail].

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.