Insurance Solutions Advisor

MSH Americas - Diot-Siaci Group; Quebec; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work environment

Wellness spending account

RRSP matching

3 weeks vacation + sick and flex days

Growth opportunities

Inclusive leadership

Job summary

MSH Americas is seeking an Insurance Solutions Advisor to be the first point of contact for travelers worldwide, combining product knowledge with empathy to protect people when it matters most. You’ll handle inbound inquiries, assess client needs, quote premiums, and clearly explain coverage, exclusions, and eligibility while aiming to exceed sales targets and maintain exceptional customer experience.

This hybrid role includes growth opportunities, wellness benefits, and a supportive leadership

Qualifications

• 1–2 years of experience in insurance, sales, or a related field.
• Active A&S or LLQP license (required).
• Bilingual in French and English (required).

Responsibilities

• Handle inbound calls and convert inquiries into sales for travel insurance for Canadian and international travelers.
• Assess client needs, calculate premiums, and explain benefits, exclusions, and eligibility.
• Meet and exceed sales targets while delivering high-quality customer experience.
• Navigate CRM and online systems to process quotes, applications, and confirmations.
• Support international student policyholders through medical assistance and claims processes.
• Stay updated on product changes and promotions.
• Complete administrative and affiliate tracking tasks during off-peak periods.

Skills

1–2 years experience in insurance

A&S or LLQP license

Bilingual in French and English

Job description

At MSH, passion meets profession. We're a team of dedicated enthusiasts who find genuine fulfillment in what we do — and we're looking for someone who feels the same way.

About the Role

You’ll be the first point of contact for travelers around the world — helping them navigate one of the most important decisions they make before a trip. As an Insurance Solutions Advisor, you’ll combine your product knowledge, empathy, and sales instincts to protect people when it matters most.

This isn’t just a sales role. It’s a chance to make a real difference in someone’s journey.

What You’ll Do

• Handle inbound calls and convert inquiries into sales for accident and sickness travel insurance, serving Canadian and international travelers, students, diplomats, NGO workers, and expatriates
• Assess client needs, calculate premiums, recommend appropriate coverage, and clearly explain benefits, exclusions, and eligibility requirements
• Meet and exceed individual sales targets while maintaining a high standard of customer experience
• Navigate CRM and multiple online systems simultaneously to process quotes, applications, and confirmations
• Support international student policyholders through medical assistance and claims processes, escalating complex cases as needed
• Stay current on product updates, promotions, and policy changes
• Complete administrative and affiliate tracking tasks during off-peak periods

What You Bring

• 1–2 years of experience in insurance, sales, or a related field
• Active A&S or LLQP license (required)
• Bilingual in French and English (required)
• Strong computer literacy, fast typing, and confident internet navigation
• Composure under pressure, excellent listening skills, and a genuinely warm demeanor

What’s In It For You

• Hybrid work environment
• Wellness spending account
• RRSP matching
• Minimum 3 weeks’ vacation + generous sick and flex days
• Clear pathways for vertical and horizontal growth — pursue what excites you
• Inclusive, supportive leadership that genuinely invests in your success

MSH is an Equal Opportunity Employer

MSH Americas is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We encourage and welcome applicants from all backgrounds to apply for our open positions. Removing obstacles to offer fair access to jobs is our top priority. When a candidate asks for reasonable accommodation throughout the application process, a Human Resources professional will assist them. The information provided during the accommodation request process will be handled, saved, and utilized in accordance with the laws that apply to it and the rules of MSH International.