Insurance Services Officer

WorkSafeBC; Richmond; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading organization in workplace safety is seeking Insurance Services Officers to join their Assessments department in Richmond, Canada. This role focuses on adjudicating insurance applications and providing customer service in a fast-paced environment. Ideal candidates have a post-secondary education and three years of relevant business experience, especially in insurance or finance. The position offers a hybrid work model, a competitive salary, and excellent benefits including a pension plan and vacation time.

Benefits

Defined benefit pension plan

3 weeks of vacation in the first year

Extensive health care and dental benefits

Tuition reimbursement and development opportunities

Qualifications

• Minimum of three years of business experience resolving complex client issues.
• Experience in the insurance industry, finance, or government is an asset.
• Ability to perform mathematical calculations.

Responsibilities

• Adjudicate insurance registration applications and employer classification changes.
• Respond to questions about insurance coverage and registration processes.
• Review applications for standard or optional coverage.

Skills

Client-focused

Decision making

Customer service

Diplomatic interaction

Education

Post-secondary degree or diploma

Job description

Overview

We have opportunities for business-minded, client-focused individuals to join our Assessments department as Insurance Services Officers. Our Assessments department is responsible for helping employers register for our no-fault insurance systems and maintaining their accounts. Working in a fast-paced call centre environment, you'll serve employers, answering their questions and resolving issues related to insurance coverage, registration requirements, and managing financial transactions. This role’s work will highlight your skills as a strong decision maker.

How you’ll make a difference

You’ll help ensure B.C.’s workers' compensation system is properly funded so we can serve workers and employers now and in the future.

Where you’ll work

At WorkSafeBC, we offer a hybrid work model that combines working remotely, and in our offices based on the operational needs of the position.

What you’ll do

• Adjudicate insurance registration applications, employer classification changes, experience rating transfers, and legal entity changes
• Apply law, policy, and procedures to respond to questions from firms regarding insurance coverage, the registration process, classification, payment, premium rates, payroll reporting, penalties, account changes, rate changes, and any problems with an employer’s account
• Review applications and register firms for standard or optional coverage, ensuring all requirements of law and policy are met
• Review coverage and payment information to determine if an account is in good standing
• Communicate with employers in writing and verbally on decisions, such as changes to a firm’s profile or coverage, or providing financial information

Is this a good fit for you?

We’re looking for people who can:

• Make timely, independent decisions by applying law and policy to facts
• Accurately record and explain detailed decisions verbally and in writing
• Provide outstanding customer service
• Independently and proactively manage a high volume and complex workload
• Interact in a diplomatic, empathetic, and objective manner, and build rapport with individuals

For more information about this position, including the necessary knowledge, skills, and abilities (KSAs); job description; and awareness items, see the job profile on WSN.

Your background and experience: A degree or diploma in

• A post-secondary degree or diploma is preferred
• A minimum of three years of business experience resolving complex client issues; experience within the insurance industry, finance/banking, or government is an asset
• Independent decision-making experience where you analyzed facts and evidence, and applied legislation, policies, or procedures to determine an outcome
• Ability to perform mathematical calculations

We’ll consider equivalent combinations of education and experience.

Important to know

• Consent to a criminal record check
• Confirm you’re legally entitled to work in Canada

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We’re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What’s it like to work at WorkSafeBC?

It’s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflect the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Discover who we are.

Our benefits

• Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
• 3 weeks of vacation in your first year, with regular increases based on years of service
• Extensive health care and dental benefits
• Optional leave and earned‑time‑off arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Salary: $35.82/hourly

Want to apply?

• Applications are welcomed immediately; however, must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.

We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.