Insurance Sales Agent

CAA South Central Ontario; Vaughan; Remote; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Wellness program

Education reimbursement

Rewards, travel incentives, and:disoc=

Product and service discounts

Pay-for-performance

Competitive benefits with defined-con"

Job summary

CAA Insurance, part of the CAA Club Group of Companies (CCG) in Vaughan, is hiring for a Call Centre Insurance Associate. You will quote and sell auto and property insurance to inbound callers, follow underwriting guidelines, assess customer needs, and identify opportunities to add coverage.

Strong communication and a customer‑focused mindset are essential. Post‑secondary education is required; previous retail or call centre experience helps.

Qualifications

• Post-secondary education completed.
• Considerable experience in retail, customer service, and/or a call centre environment.
• Strong communication skills, both written and verbal.
• A highly motivated individual, committed to continuous improvement and exceeding client expectations.
• You use your critical thinking skills to identify needs and propose solutions to the customers.
• You are a team player who shares knowledge and insights with peers.
• You are positive, customer focused and resourceful.
• Insurance experience is considered an asset.
• OTL/RIBO license required.

Responsibilities

• Quote and sell auto and property insurance to inbound callers.
• Follow procedures and underwriting guidelines as part of the sales process.
• Assess the needs of the customer.
• Identify and make recommendations for additional P&C coverage.
• Achieve set target for sales, quality, average call time, etc.

Skills

Communication skills

Team player

Customer focused

Critical thinking

Education

Post-secondary education

Job description

For over 50 years,our Property and Casualty insurance Company, CAA Insurance,has provided dependable and trustworthy service to protect Canadians and what matters to them.CAA Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

What You Will Do

• Quote and sell auto and property insurance to inbound callers
• Follow procedures and underwriting guidelines as part of the sales process
• Assess the needs of the customer
• Identify and make recommendations for additional P&C coverage
• Achieve set target for sales, quality, average call time, etc.

Who You Are

• Post-secondary education completed
• Considerable experience in retail, customer service, and/or a call centre environment
• Strong communication skills, both written and verbal
• A highly motivated individual, committed to continuous improvement and exceeding client expectations
• You use your critical thinking skills to identify needs and propose solutions to the customers
• You are a team player who shares knowledge and insights with peers
• You are positive, customer focused and resourceful
• Insurance experience is considered an asset
• OTL/RIBO license required

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Call Centre Hours

Monday to Thursday - 8:00am to 8:00pm
Friday - 8:00am to 6:00pm
Saturday (once a month) - 9:00am to 4:00pm

**You must be flexible to work various shifts within the call centre hours.

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.