Insurance Client Care Specialist

Housekeeper.com; Arnprior; Hybrid; CAD 45,000 - 50,000; Full time

Benefits offered by this job

Hybrid after probation

Bonuses

Paid vacation

Benefits after 90 days

Career development

Job summary

JCR Insurance & Financial Services Inc. in Arnprior, Ontario, is seeking an Insurance Customer Service Representative for a full-time role. Hybrid work is available after meeting performance expectations, with a schedule of Monday to Friday 9-5.

You will build real client relationships, assist with policy changes and billing questions, and guide clients through claims with care. Licensing in Ontario or progress toward it is essential, with strong English communication and a client-first mindset.

Qualifications

• Licensing to advise/serve clients on property and casualty insurance in Ontario is required or eligible.
• Bilingual is an asset; strong English communication is essential.

Responsibilities

• Create a warm, professional client experience by phone, email, text, and in person.
• Help clients with policy changes, billing questions, documents, renewals, coverage questions, and everyday service needs.
• Explain insurance in clear language and review accounts for accuracy.

Skills

Customer service

Communication

Problem solving

Detail oriented

Organized

Phone skills

Education

Ontario general insurance agent licence

Tools

Microsoft Office

Digital systems

Data entry

Job description

JCR Insurance & Financial Services Inc. in Arnprior, Ontario, is seeking an Insurance Customer Service Representative for a full-time role. Hybrid work is available after meeting performance expectations, with a schedule of Monday to Friday 9-5.

You will build real client relationships, assist with policy changes and billing questions, and guide clients through claims with care. Licensing in Ontario or progress toward it is essential, with strong English communication and a client-first mindset.