Insurance Agent

Independence Pet Group; Ontario; Remote; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is looking for a passionate Insurance Agent to join their remote team. This role involves assisting customers with inquiries, resolving issues, and providing product information. The company offers a supportive environment with a focus on pet well-being and customer satisfaction. With a commitment to employee growth, you’ll enjoy great benefits, including healthcare, parental leave, and opportunities for career advancement. If you thrive in a dynamic setting and love pets, this is the perfect opportunity for you!

Benefits

Basic Life Insurance

Company Paid Disability

Paid Parental Leave

Health Savings Account

Flexible Spending Accounts

Retirement Savings Plan

Paid Time Off

Paid Holidays

Wellness Day Off

Pet Friendly Office

Qualifications

• 2 years of customer service or call center experience required.
• Must obtain OTL License within 45 days of hire.

Responsibilities

• Respond to inquiries and manage customer complaints effectively.
• Analyze and resolve issues for member accounts.

Skills

Customer Service

Problem Solving

Communication

Education

OTL License

Job description

Established in 2021,Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach includes our own insurance carrier, insurance brands, and partner brands.

Job Summary:

Pethealth is seeking an Insurance Agent who will report to the Supervisor, Customer Service. The Insurance Agent is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues.

Job Location: Remote – Oakville, Ontario

Main Responsibilities:

• Responds to internal and external inquiries within stated service level agreements.
• Manages incoming contacts regarding member questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines.
• Analyzes, researches, and resolves problems and discrepancies for member accounts.
• Maintains product knowledge, and awareness of customer services policies, and/or store policies.
• If applicable, maintains understanding of federal and state regulations to include compliance.
• Performs other duties and responsibilities as assigned.

Basic Qualifications:

• 2 years customer service, call center, or relevant experience
• Must have and maintain OTL License or must obtain within 45 days of hire

All of our jobs come with great benefits including healthcare, parental leave, and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)

IPH welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.